Head of Service Criminal Justice, Engagement, Inclusion & Wellbeing

Job description

Job summary

The postholder will hold both managerialresponsibilities and delivery responsibilities within the custodial settingsincluded in the service

Main duties of the job

The postholder will be responsible for coordinating and supporting staff to facilitate effective patient engagement across the service, managing resources and, where required, delivering patient engagement activities directly. They will collect and analyse service user feedback, identify trends and prepare reports to inform NHS commissioning decisions, while planning and scheduling service delivery to ensure targets and contractual requirements are met. The role will involve working closely with NHS commissioners, preparing for and attending quarterly contract review meetings, monitoring project deliverables against KPIs and service specifications, and ensuring quality assurance across staff delivery, data collection and record keeping. The postholder will also monitor service performance, identify and implement improvements, delegate actions to achieve service objectives, and coordinate all procurement activities involving service users. In addition, they will present performance reports covering service activity, delivery plans and financial expenditure, provide line management and supervision to staff, and develop and maintain strong working relationships with key stakeholders, including Governing Governors, Heads of Healthcare, Patient Engagement Leads, Public Health Leads and NHS Health & Justice commissioning colleagues.

About us

ABL is an exciting fast-paced, growing communityhealth organisation. As an experienced, CQC registered, provider of communityhealth services, we are passionate about delivering evidence based, innovative,effective and relevant health care services in partnership with individuals,communities and stakeholders.

Job description

Job responsibilities

The Criminal Justice Patient EngagementService has been commissioned since 2019 by NHS England to be the patientengagement provider across the prisons in the North of England. This meansengaging with prisoners about the health services that they receive, and thisfeedback is then provided to the commissioners to help with commissioningdecisions, policy making, and site-specific service design and delivery. Theengagement is conducted via focus groups, outreach 1:1 session, surveys,in-cell telephone calls and many other ways. We also support with theprocurement of health services in prisons, enabling a serving prisoner to beinvolved in the process from start to finish.

In 2022, the service won an additionalcontract in the Southeast and Isle of Wight, providing patient engagement tothe prisons in the region and Gatwick Immigration Removal Centre. In 2025, thisservice was re-commissioned and includes a further Immigration Removal Centre.

In 2023, the Northern service wasre-commissioned and additional sites were added to our portfolio where weprovide the service user feedback regarding health. The service now extends toImmigration Removal Centres, Sexual Assault Referral Centres, Liaison &Diversion support, Mental Health Treatment Requirements and Secure ChildrensHomes.

Main Duties andresponsibilities:

Co-ordinatestaff to facilitate patient engagement.

Manageservice resource allocation.

Whererequired facilitate patient engagement.

Collectdata, evaluate trends and draft reports for commissioning highlighting serviceuser feedback gathered.

Planand schedule timelines of service delivery.

Engagewith NHS commissioners, responsible for attending and preparing for quarterlycontract review meetings where targets and workplans are discussed.

Trackproject deliverables and outcomes according to KPIs and service specification.

Qualityassurance for delivery staff, data and record keeping.

Constantlymonitor and report on progress of the service.

Identifyand delegate service changes and intervention to achieve service output.

Manageand coordinate all procurements involving service users.

Presentperformance reports pertaining to activity, plan delivery and financial spend.

Provideline management and supervision to staff.

Maintainrelationships with key stakeholders such as Governing governors, Heads ofHealthcare, Patient Engagement Leads, Public Health Leads and commissioningcolleagues within NHS Health & Justice.

Supportbusiness development with looking for new opportunities to develop and grow theservice.

Attendnetworking events, conferences and training sessions to enhance knowledge andbuild reputation of the service.

Skills & Competencies required:

Ability to communicate effectivelyboth verbally and in writing at all levels with individuals, groups,organisations and the public.

Excellent knowledge of thechallenges individuals in The Criminal Justice System face regarding healthinequalities.

Ability to deal calmy andeffectively with conflict.

Excellent presentation skills,with the ability to communicate information clearly.

Ability to work with groups fromdifferent backgrounds and cultures.

Excellent organisational skillswith the ability to prioritise tasks effectively and meet deadlines amid arange of competing demands.

Excellent problem-solving skillsand ability to work flexibly to overcome challenges.

Ability to collate and analysedata to ensure the effectiveness of service outputs.

Proven IT Skills.

Abilityto adhere and support relevant governance policies.

Please note that we are unable to offer sponsorship for this role

Job description
Job responsibilities

The Criminal Justice Patient EngagementService has been commissioned since 2019 by NHS England to be the patientengagement provider across the prisons in the North of England. This meansengaging with prisoners about the health services that they receive, and thisfeedback is then provided to the commissioners to help with commissioningdecisions, policy making, and site-specific service design and delivery. Theengagement is conducted via focus groups, outreach 1:1 session, surveys,in-cell telephone calls and many other ways. We also support with theprocurement of health services in prisons, enabling a serving prisoner to beinvolved in the process from start to finish.

In 2022, the service won an additionalcontract in the Southeast and Isle of Wight, providing patient engagement tothe prisons in the region and Gatwick Immigration Removal Centre. In 2025, thisservice was re-commissioned and includes a further Immigration Removal Centre.

In 2023, the Northern service wasre-commissioned and additional sites were added to our portfolio where weprovide the service user feedback regarding health. The service now extends toImmigration Removal Centres, Sexual Assault Referral Centres, Liaison &Diversion support, Mental Health Treatment Requirements and Secure ChildrensHomes.

Main Duties andresponsibilities:

Co-ordinatestaff to facilitate patient engagement.

Manageservice resource allocation.

Whererequired facilitate patient engagement.

Collectdata, evaluate trends and draft reports for commissioning highlighting serviceuser feedback gathered.

Planand schedule timelines of service delivery.

Engagewith NHS commissioners, responsible for attending and preparing for quarterlycontract review meetings where targets and workplans are discussed.

Trackproject deliverables and outcomes according to KPIs and service specification.

Qualityassurance for delivery staff, data and record keeping.

Constantlymonitor and report on progress of the service.

Identifyand delegate service changes and intervention to achieve service output.

Manageand coordinate all procurements involving service users.

Presentperformance reports pertaining to activity, plan delivery and financial spend.

Provideline management and supervision to staff.

Maintainrelationships with key stakeholders such as Governing governors, Heads ofHealthcare, Patient Engagement Leads, Public Health Leads and commissioningcolleagues within NHS Health & Justice.

Supportbusiness development with looking for new opportunities to develop and grow theservice.

Attendnetworking events, conferences and training sessions to enhance knowledge andbuild reputation of the service.

Skills & Competencies required:

Ability to communicate effectivelyboth verbally and in writing at all levels with individuals, groups,organisations and the public.

Excellent knowledge of thechallenges individuals in The Criminal Justice System face regarding healthinequalities.

Ability to deal calmy andeffectively with conflict.

Excellent presentation skills,with the ability to communicate information clearly.

Ability to work with groups fromdifferent backgrounds and cultures.

Excellent organisational skillswith the ability to prioritise tasks effectively and meet deadlines amid arange of competing demands.

Excellent problem-solving skillsand ability to work flexibly to overcome challenges.

Ability to collate and analysedata to ensure the effectiveness of service outputs.

Proven IT Skills.

Abilityto adhere and support relevant governance policies.

Please note that we are unable to offer sponsorship for this role

Person Specification

Qualifications

Essential

• Educated to a degree level in a relevant field or equivalent work experience.

Experience

Essential

• Experience of working with challenging groups of service users with the ability and motivation to harness this experience positively.
• Experience of facilitating engagement.
• Experience of working within custodial settings or secure environment with knowledge and experience of working in secure environments.
• Experience of managing a high performing team working across different remote locations.

Desirable

• Experience of partnership relationship management.
• Experience on Patient and Public Involvement.

Job Specific Requirements

Essential

• The ability to travel independently across the England (car use essential).
• Self-reflection and awareness.
• Ability to take initiative and be self-motivated.
• Ability to work within a team and independently whilst supporting a divisional senior leadership team.
• A flexible and adaptable approach to develop and deliver services which are accessible and responsive to the needs of service users whilst working with ABL Health Values.

Person Specification
Qualifications

Essential

• Educated to a degree level in a relevant field or equivalent work experience.

Experience

Essential

• Experience of working with challenging groups of service users with the ability and motivation to harness this experience positively.
• Experience of facilitating engagement.
• Experience of working within custodial settings or secure environment with knowledge and experience of working in secure environments.
• Experience of managing a high performing team working across different remote locations.

Desirable

• Experience of partnership relationship management.
• Experience on Patient and Public Involvement.

Job Specific Requirements

Essential

• The ability to travel independently across the England (car use essential).
• Self-reflection and awareness.
• Ability to take initiative and be self-motivated.
• Ability to work within a team and independently whilst supporting a divisional senior leadership team.
• A flexible and adaptable approach to develop and deliver services which are accessible and responsive to the needs of service users whilst working with ABL Health Values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ABL Health Ltd
Address

71 Redgate Way

Farnworth

Bolton

BL4 0JL

United Kingdom

Employer's website