Head of Operations and Business Development - Private Care

Job description

Detailed job description and main responsibilities

In partnership with the Private Care operational team, Clinical Director, and Lead Nurse, the Head of Operations will be responsible for:

Delivery of safe, high quality patient care
• Create an environment within the directorate that makes care, safety and patient satisfaction everyone's first concern.
• Ensure that high quality clinical services are delivered in line with the Trust's Quality Strategy and available financial resources.

Clinical Governance
• Actively involve and lead directorate staff in the delivery of clinical governance, working in accordance with Trust systems, processes and priorities.
• Ensure that directorate responsibilities with respect to external assessments e.g. Risk Management and the Care Quality Commission are fulfilled.

Operational planning and delivery
• Oversee the operational delivery of all services within the Directorate, namely: The Kensington Wing, The Fertility Centre, and private adult inpatient and outpatient services. Facilitate and support the delivery of Private Care throughout the Trust including in areas outside the direct control of the directorate.

Strategy and Service Improvement
• Work with the Clinical Director and Head of Business Development to develop consultant relationships and support business growth.

Performance management
• Ensure both private and NHS services are delivered in line with required activity and income plans, maintaining control of expenditure, improving value for money and ensuring continued service development in relation to efficiency and quality.

Financial and physical resources
• Work with the Finance Business Partner to analyse the monthly financial position, develop a robust forecast, explain key movements in income and costs, and develop mitigating actions where necessary.
• Ensure the optimum use of resources, establishing and maintaining an effective management process to ensure financial control.

Strategic planning and change delivery
• Support the development and delivery of the commercial strategy for Private Care
• Work with the Head of Business Development to support the delivery of the business plan for the Directorate.

Human resource management
• Ensure that best practice human resource management is applied throughout the directorate.
• Provide leadership and support to all staff, including medical staff, and act as a role model.

Job Description and Main Responsibilities
In partnership with the Private Care operational team, General Manager, Clinical Director and Lead Nurse, the Head of Operations and Business Development will be responsible for:

Delivery of Safe, High-Quality Patient Care

• Create a culture within the directorate where patient safety, quality of care and patient experience are the highest priorities for all staff.
• Ensure the delivery of high-quality clinical services in line with the Trust's Quality Strategy and within available financial resources.

Clinical Governance

• Lead and actively engage staff in delivering robust clinical governance, ensuring compliance with Trust frameworks, systems and priorities.
• Ensure all directorate responsibilities relating to external assessments and regulatory requirements (including Risk Management and Care Quality Commission standards) are fully met.

Operational Planning and Delivery

• Oversee the operational delivery of all services within the directorate, including the Kensington Wing, the Fertility Centre, and private inpatient and outpatient services.
• Facilitate and support the delivery of Private Care services across the Trust, including areas outside the direct control of the directorate.

Strategy and Service Improvement

• Work collaboratively with the General Manager, Clinical Director and Head of Business Development to strengthen consultant engagement, develop services and support sustainable business growth.

Performance Management

• Ensure both Private Care and NHS services are delivered in line with agreed activity, performance and income plans.
• Maintain control of expenditure, improve value for money, and drive continuous service improvement in terms of efficiency, productivity and quality.

Financial and Physical Resources

• Work in partnership with the Finance Business Partner to review monthly financial performance, develop robust forecasts, and explain variances in income and costs.
• Identify and implement mitigating actions where required and ensure effective financial control through optimal use of resources.

Strategic Planning and Change Delivery

• Support the development and implementation of the Private Care commercial strategy, contributing to service innovation and growth.
• Work closely with the Head of Business Development and wider leadership team to deliver the Directorate's business plan and lead key transformation and change initiatives.

Human Resource Management

• Ensure best practice human resource management is embedded across the directorate.
• Provide visible and effective leadership to all staff, including medical staff, acting as a role model and fostering a high-performing, inclusive and engaged workforce.

Leadership and Deputising

• Deputise for the General Manager as required, providing senior operational leadership and ensuring continuity of service delivery and decision-making across Private Care.

Person specification

Education

Essential criteria

• Educated to degree level/equivalent
• Post graduate qualification or evidence of post graduate education

Desirable criteria

• MBA or equivalent

Experience

Essential criteria

• Significant track record of senior level management experience gained in a complex healthcare setting
• Substantial experience of managing both clinical and/ or non-clinical services
• Experience in liaison and negotiation with a range of stakeholders
• Experience in leading, managing and developing a multidisciplinary team, including objective setting and performance management
• In-depth professional knowledge in a number of disciplines including e.g. financial management, performance management, information systems, staff management acquired through training and experience over extended period
• Commercially astute with advanced negotiation and contract management skills.

Desirable criteria

• Project management experience
• Experience of working in an NHS PPU or private healthcare organisation

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