Guest Services Assistant

Job description

Job summary

As a Guest Services Assistant, you will play a dual role, combining ward clerk/reception duties with clinical administration support to ensure every patient receives an exceptional experience from the moment they arrive. This is a varied and dynamic role, requiring excellent customer service skills, attention to detail, and the ability to confidently multitask in a healthcare environment.

Main duties of the job

Youll be the first point of contact for patients, visitors, and contractors - whether greeting in person or handling telephone queries- while also supporting clinical teams with high-quality administrative support behind the scenes.

About us

Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.

We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.

Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people.

We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.

We are committed to caring, and committed to you.

Job description

Job responsibilities

As a Guest Services Assistant, you will play a dual role, combining ward clerk/reception duties with clinical administration support to ensure every patient receives an exceptional experience from the moment they arrive. This is a varied and dynamic role, requiring excellent customer service skills, attention to detail, and the ability to confidently multitask in a healthcare environment.

Youll be the first point of contact for patients, visitors, and contractors - whether greeting in person or handling telephone queries- while also supporting clinical teams with high-quality administrative support behind the scenes.

Job description
Job responsibilities

As a Guest Services Assistant, you will play a dual role, combining ward clerk/reception duties with clinical administration support to ensure every patient receives an exceptional experience from the moment they arrive. This is a varied and dynamic role, requiring excellent customer service skills, attention to detail, and the ability to confidently multitask in a healthcare environment.

Youll be the first point of contact for patients, visitors, and contractors - whether greeting in person or handling telephone queries- while also supporting clinical teams with high-quality administrative support behind the scenes.

Person Specification

Administration and Clerical

Essential

• - Passionate about delivering outstanding customer service.
• - Skilled in handling telephone and face-to-face interactions with professionalism and empathy.
• - Proficient in using IT systems and confident learning new technologies.
• - Organised, reliable, and able to manage a variety of tasks with attention to detail.
• - A great communicator who thrives in a team-focused environment.
• - Aligned with our core values: Caring, Friendly, Quality, Integrity, and Pride.

Person Specification
Administration and Clerical

Essential

• - Passionate about delivering outstanding customer service.
• - Skilled in handling telephone and face-to-face interactions with professionalism and empathy.
• - Proficient in using IT systems and confident learning new technologies.
• - Organised, reliable, and able to manage a variety of tasks with attention to detail.
• - A great communicator who thrives in a team-focused environment.
• - Aligned with our core values: Caring, Friendly, Quality, Integrity, and Pride.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

Horder Healthcare
Address

Horder Healthcare

Crowborough

East Sussex

TN6 1XP

United Kingdom

Employer's website