General Porter

Job description

Job summary

Making a difference behind every patient journey

Are you someone who enjoys helping others, takes pride in providing excellent customer service, and thrives in a busy environment? If so, we'd love to hear from you.

We are looking for enthusiastic, reliable and motivated General Porters to join our Facilities & Logistics Team. Porters play a vital role in supporting the smooth running of the hospital, ensuring patients, staff and departments receive the assistance they need every day.

As a General Porter you will safely transport patients, medical equipment, specimens, clinical supplies, furniture and essential items across the hospital. You will work closely with clinical teams, responding promptly to requests while providing a professional, courteous and compassionate service.

The role is physically active and requires excellent communication skills, a positive attitude and the ability to work effectively as part of a team in a fast-paced environment. Full training will be provided, so previous portering experience is not essential.

In return, we offer a supportive team environment, opportunities for training and development, NHS pension, generous annual leave and access to a range of staff wellbeing benefits.

If you are dependable, caring and committed to making every interaction count, we would love you to become part of our team.We have a number of opportunities we are recruiting to, including permanent and 12 month fixed term roles.

Main duties of the job

What you'll do in the role

• Safely transporting patients throughout the hospital
• Delivering equipment, supplies, and mail to departments
• Supporting clinical and non-clinical teams

With experience, you could move into a specialist porter role with more responsibility and working in a particular department. You could also work towards becoming a team leader, supervising the work of other porters. With further experience and training, you could become a manager, responsible for portering and other services across our Trust.

You will provide an efficient and effective Trust Wide Portering service to meet the demands of a busy Acute Hospital. A Porter will undertake a range of duties across the Trust in all departments as and when required.

You will ensure good working relationships with all stakeholders, staff, visitors, and patients.

You will work in a self-motivated and professional manner at all times and work well with all disciplines of staff and may be required on occasions to take direction from other professional staff.

About us

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.

We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!

Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.

Job description

Job responsibilities

Please refer to attached job description and person specification for further information about this job.

Job description
Job responsibilities

Please refer to attached job description and person specification for further information about this job.

Person Specification

Qualifications

Essential

• A good standard of literacy and numeracy sufficient to understand instructions, complete basic records, and communicate effectively
• Willingness to undertake relevant training, including manual handling and health and safety and other mandatory training

Desirable

• Manual Handling training
• Customer Service qualification
• Full Driving licence
• Health and Safety qualification

Experience & Skills

Essential

• Experience of working in a customer-facing environment
• Experience of working as part of a team
• Experience of following procedures and working to deadlines
• Understands the need for confidentiality

Desirable

• Previous portering experience
• Basic IT skills, specifically experience using electronic job allocation or communication systems

BEHAVIOURS

Essential

• Behaviours fit Trust expected behaviours
• Same qualities demonstrated through answers in interview

Desirable

• Skill
• Uses inclusive language and provides examples that provide a good fit to expected behaviours

Person Specification
Qualifications

Essential

• A good standard of literacy and numeracy sufficient to understand instructions, complete basic records, and communicate effectively
• Willingness to undertake relevant training, including manual handling and health and safety and other mandatory training

Desirable

• Manual Handling training
• Customer Service qualification
• Full Driving licence
• Health and Safety qualification

Experience & Skills

Essential

• Experience of working in a customer-facing environment
• Experience of working as part of a team
• Experience of following procedures and working to deadlines
• Understands the need for confidentiality

Desirable

• Previous portering experience
• Basic IT skills, specifically experience using electronic job allocation or communication systems

BEHAVIOURS

Essential

• Behaviours fit Trust expected behaviours
• Same qualities demonstrated through answers in interview

Desirable

• Skill
• Uses inclusive language and provides examples that provide a good fit to expected behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust
Address

Royal United Hospitals Bath

Combe Park

BATH

BA1 3NG

United Kingdom

Employer's website