Front Office Services Manager

Job description

Front Office Services Manager

Force

South Wales Police

Role Type

Police Staff

Business Area

National Data Management Centre

Department

K National Data Management Centre

Location

HQ, Bridgend

Grade

PO56

Salary

£53,451.00 - £60,912.00

Part/Full Time

Full Time

Hours per Week

37

Type of Contract

Permanent

Level of Welsh language ability required?

2

Shortlisting Date

16 October 2026

Interview Date

28 October 2026

Closing Date

08/10/2026, 15:00

Job Advert Description

South Wales Police are seeking to recruit a Front Office Services Manager to work within the innovative and dynamic National Data Management Unit.

The successful post holder will manage and develop the delivery of the National Data Management Unit as a centre of excellence in relation to data service provision. Leading a team of data indexing professionals and developing National Policy and Standards as a recognised subject matter expert, the successful post holder will collaborate with key stakeholders including business assurance and monitoring, across multiple national services and complex frameworks.

The successful post holder will deliver services within a dual site, dual host force operating model within Wales and London. To act as a national subject matter expert and advise on national policy and support national training requirements. To deputise for the Assistant Director at a national level with senior stakeholders within the Counter Terrorism Network.

It is essential that candidates are prepared to successfully complete the enhanced security clearance and developed vetting process. The post holders will also require the successful completion of an additional security induction process, part of which requires pre-screening checks of nationality and foreign connections.

You will also be required to have lived within the UK for a minimum of 10 years in order to be suitable for this level of vetting required.

It must be stressed that in addition to developed vetting and force management vetting, candidates must achieve both clearances to take up this post and also attend and pass the required National Training Courses.

The successful Candidate must be willing to undergo vetting to MV/SV/DV Vetting.

Please note, if you are subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

As an equal opportunities' employer, we welcome applications from all suitably qualified persons. However, as Black, Asian and Minority Ethnic candidates are currently underrepresented within the Force, we would particularly welcome applications from ethnically diverse candidates.

To support the ambition of a diverse workforce, South Wales Place is able to offer a Guaranteed Interview Scheme (GIS). The GIS is available for people living with a disability or identify as ethnically diverse.

If you are an applicant who is living with a disability or from an ethnically diverse background (Black, Asian and Minority Ethnic) and would like to be considered under the GIS, you must meet the essential minimum criteria for the role as outlined in the advert and role profile. You should take time to evidence that you meet each of the essential criteria in your application form and/or personal statement and CV.

Document Attachment (English)

Document Attachment (Welsh)

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