Facilities Manager

Job description

Job title: Facilities Manager
Department: Retail Operations

LOCATION: Kingston Centre, Milton Keynes - initially covering A1, Biggleswade, Kingston Centre, MK and Peterhouse Tech Park, Cambridge

REPORTING TO: Head of Local Operations

TYPE OF CONTRACT: Permanent

PLACES, PEOPLE, PREFER

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.

We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you're given the ability to make a big impact and elevate your career quickly.

Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow.

We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you've come to the right place!

In our recent engagement survey 93% of our employees stated they were proud to work for British Land!

THE ROLE

To support the team in delivering the highest quality facilities management services to both occupiers and customers at the designated retail sites. To oversee the operational and technical service delivery and the management of relevant service partners and contractors. To ensure that all risks are appropriately managed or mitigated and that all sites meet and maintain statutory requirements and remain fully compliant.

WHAT YOU'LL DO

Operational Management

• Take the lead on operational matters ensuring that high standards in respect of cleaning, repair and presentation are achieved and maintained
• Undertake regular documented site inspections, uploading reports at the required frequency
• Ensure the properties are maintained in a safe and secure state and where necessary arrange and supervise maintenance works via the relevant service providers
• Regularly review operational processes and procedures to ensure both compliance and best practice are maintained
• Ensure all equipment at sites is kept serviceable and fully maintained in line with manufacturers recommendations
• Ensure all occupier handbooks are accurate and kept up to date and that any revised versions are published via the BL:Comm platform
• Implement car park management strategies to maximise available parking for customers
• Deliver all services within pre-agreed budgets, carrying out tenders and raising orders as required
• Take the lead with the drafting of service charge budgets and delivery of services within those budgets. Be actively involved in regular property accountant reviews and preparation and publication of year end reconciliation packs.

Occupier Liaison

• Be the first point of contact for issues raised by occupiers, customers and via the helpline & website and to resolve these as quickly and efficiently as possible
• Regularly visit and liaise with occupiers to build strong relationships and to quickly resolve any service issues they may have
• Carry out regular inspections to ensure that occupiers are complying with their repair and maintenance obligations and other management regulations
• Report to internal stakeholders (Asset Manager, Surveyor, Leasing Manager etc) on changes in occupational status, alterations or other works taking place that have not been previously agreed

Relationships and Team Motivation

• Develop a close working relationship with all suppliers and service partners to ensure that they fully understand the required standards and the aspiration to create Places People Prefer. Monitor contractor KPI's in accordance with British Land procedures and protocols.
• Ensure all service partner site staff are trained to provide high quality customer service and understand their role in delivering the best possible customer experience
• Establish appropriate external relationships to represent the interests of the owner and occupiers in the wider community

Sustainability and Community

• Implement and monitor the environmental strategy for each site, including waste and energy management, to meet British Land's environmental and sustainability targets
• Monitor and respond to issues that affect staff wellbeing
• Ensure any charities working on site are authorised and appropriate paperwork and fundraising totals are logged on the landlord's system

Health & Safety

• Ensure the HSE policy is implemented and that all on-site staff are aware of their responsibilities and duties
• Update the Health & Safety on-line reporting system and ensure all certification and identified actions are completed within the allocated time
• Ensure a full set of Risk Assessments exist appropriate to each property and that Permits are issued where required
• Help prepare and ensure readiness of business continuity plans
• Update site notice boards as required and ensure that occupier contact details are kept up to date and that they have up to date contact details for appropriate BL management

Additional Responsibilities

• Attend any site in the event of an incident or emergency and report back as soon as possible to appropriate personnel.
• Attend relevant CPD, conferences and trade shows to maintain industry knowledge and be aware of innovations and best practice. Make recommendations of what you believe could be adopted at our properties to improve service provision or improve efficiency.

Responsiveness

• To achieve all deadlines relating to health and safety reporting guidelines.
• To ensure 100% compliance with all health and safety documentation
• To ensure 100% compliance with all sustainability, environmental, and energy data requirements and requests.
• To respond in a timely manner to all head office requests for information

ABOUT YOU

• Experience of delivering high quality FM services in a customer focused, complex and demanding environment
• Robust technical background and practical experience of both hard and soft services
• The ability to communicate effectively with a wide range of colleagues at all levels and with external stakeholders and contractors
• Knowledge of health and safety regulations and best practice affecting site management.
• Qualified to IOSH level
• Flexibility and adaptability to changing business requirements
• The ability to deliver value and operate within set budgets
• Experience of multi-site facilities management
• Full UK driving licence and access to own vehicle

OUR SHARED VALUES
our values are what we stand for at British Land, they're not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website .

Bring your whole self

Listen & Understand

Smarter together

Build for the future

Deliver at pace

A REWARDING PLACE TO BE

Our People - Just ask anyone why they love working here and they will tell you it's the people. They're highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here .

OUR RECRUITMENT PROCESS

If you enjoy bringing your whole self to work, share our values and are excited about our purpose we'd love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here.

Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.