Eye Casualty Pathway Coordinator

Job description

Detailed job description and main responsibilities

• Provide reception cover on a rota basis, including booking and registering patients accurately and efficiently.
• Receive referrals and arrange new and follow-up appointments in line with service requirements.
• Ensure full utilisation of available clinic slots to support effective patient flow and service efficiency.
• Respond to prioritised workloads in the appropriate order to ensure tasks are completed within agreed target times.
• Work collaboratively with administrative colleagues to develop familiarity with departmental processes and terminology, ensuring effective cross cover during periods of absence.
• Carry out general administrative duties, including photocopying, filing and other tasks necessary to support the patient journey.
• Handle telephone enquiries professionally, responding appropriately or directing queries as required.
• Setting up and prepping clinics in advance and filing of relevant documentation.
• Use a range of hospital systems, including Nervecentre, Medisight, Medirota, and other clinical and administrative platforms.
• Ensure all patient appointment information is recorded accurately and maintained in line with departmental procedures.
• Accurately record all clinic outcomes on both paper and electronic systems.
• Undertake additional administrative and support duties relevant to the role, including typing correspondence, and assisting with contacting patients regarding TCI arrangements.
• Ensure compliance with all Local and National Standards relating to referrals, RTT and National Cancer Targets, date stamping, data quality checks, partial booking processes, and UHL Patient Access and Data Management policies.

Person specification

Training & Qualifications

Essential criteria

• Educated to GCSE standard or equivalent
• RTT/Clinic Management/Waiting List or relevant experience

Desirable criteria

• Relevant experience gained in administration post
• PAS experience
• NHS systems and procedures Outlook, Excel, Word ORMIS Electronic referral system

Experience

Essential criteria

• Admin experience
• Experiences of dealing with customers / patients
• Experience of dealing with problem solving

Desirable criteria

• Data Quality experience
• Understanding medical terminology
• Medical administration experience
• At least one year working in a large complex organisation

Skills

Essential criteria

• Ability to undertake the role with enthusiasm and vigour
• Ability to work flexibly and cross covers colleagues

Commitment to Trust Values and Behaviours

Essential criteria

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Communication and relationship skills

Essential criteria

• Effective communication skills
• Tact and diplomacy
• Must be a Team player

Desirable criteria

• Exposure to dealing with complaints

Analytical and Judgement skills

Essential criteria

• Able to act on own initiative
• Ability to work without close supervision

Planning and organisation skills

Essential criteria

• Ability to prioritise schedules and workloads
• Ability to work to targets

Equality, Diversity and Inclusion

Essential criteria

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

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