Evening ward clerk

Job description

Detailed job description and main responsibilities

• Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients on each ward and clinical attendances, always make sure the patient demographics are up to date.
• Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.
• Ensure patient labels are attached to every document within the patient file

Receptionist duties

• Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
• Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them
• To cover the float phone, to enable all wards to be able to contact you for any patient movement

Knowledge and skills required

• To be able to organise time effectively
• The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives
• To be able to remain calm under pressure
• The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service, but must be able to also work independantly using their own initiative.

Person specification

Training & Qualifications

Essential criteria

• Good standard of written and spoken English
• Basic computer skills

Desirable criteria

• Relevant computer typing / secretarial courses

Experience

Essential criteria

• Experience of working with the general public
• Basic knowledge of clerical duties and responsibilities

Desirable criteria

• Previous experience as a ward clerk / clerical duties within a health care setting

Communication and relationship skills

Essential criteria

• Caring & compassionate
• Able to cope in stressful & demanding situations
• Ability to uphold confidentiality
• Able to prioritise and work in a multi-disciplinary team
• Able to prioritise and work in a multi-disciplinary team
• Must be able to use own initiative

Desirable criteria

• Demonstrates willingness to develop self within the role
• Demonstrate motivation to learn

Equality, Diversity and Inclusion

Essential criteria

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Other requirements specific to the role

Essential criteria

• Must be able to work a flexible shift pattern to cover 24/7 365 days a year

Commitment to Trust Values and Behaviours

Essential criteria

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

Employer certification / accreditation badges