Endoscopy Waiting List Supervisor

Job description

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Job overview

This position requires cross site working Monday to Friday. You will be required to work in Andover, Basingstoke and Winchester with the occasional opportunity to work from home.

To be responsible for updating, maintaining, and monitoring of PTL (Primary Target List) in line with Trust waiting list policy. To supervise the waiting list and administration team for the booking process and providing administrative support to the Endoscopy Unit. To take responsibility for the co-ordination and organisation this will lead to good booking practice of the procedure lists. To ensure that appointments and patient information are sent out to patients in a timely manner in accordance with departmental protocols and Trust and National Waiting List Targets.

Main duties of the job
• Responsible for the maintaining accurate diary systems from the Endoscopy timetable ensuring Consultant/Doctors annual and study leave information is accurately recorded, to ensure the smooth running of the service
• To manage the waiting list - Recording, maintaining, and updating waiting list information on patient centre within agreed timescales, so that the PTL data is accurate at all times
• Co-ordinate the tasks for negotiating and agreeing procedure dates with patients, sending out confirmation letters or other appropriate correspondence and patient information within the booking system
• Responsible for re-booking of all patients who have been cancelled for clinical/non-clinical reasons with agreed performance target deadlines
• Directly manage the Endoscopy Reporting System HICCS as System Administrator. Ensuring that Drug Packages, Consultants and referring information is correct and up to date. Ensure that all reports produced are correct and purging any incorrect admissions. Tracking additional users and removing people that no longer use the system. While producing reports for consultants using patient or list specific information.
• Monitoring, managing, and validating Active and Deferred waiting lists, initiating appropriate action to address problems which arise to ensure patients do not breach maximum waiting times and ensuring patient are given reasonable notice and choice of the date for their procedure

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Detailed job description and main responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person specification

Knowledge

Essential criteria

• Computer knowledge

Desirable criteria

• NHS computer systems

Skills

Essential criteria

• Communication skills

Desirable criteria

• Previous NHS administration

Qualifications

Essential criteria

• O/A level/higher education

Our commitment to you:

We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

The paperwork:

• HHFT is committed to putting the safety and care of our patients first - as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
• Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
• All new staff will be subject to a probationary period covering their first six months in post.
• In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
• This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.
• We believe that using technology wisely reflects strong time management and a commitment to innovation. However, it's essential to personalise your recruitment application to showcase your unique skills and experiences. Over-reliance on generic, AI-generated content may result in rejection if multiple candidates submit applications with similar language or structure. In such cases, recruiting managers may reach out for further clarity where applications appear consistent with others, to better understand your individual strengths.

Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search