Endoscopy Receptionist

Job description

Detailed job description and main responsibilities

The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking team.

To welcome patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner. To ensure you are patient focused at all times and always greeting patients with a smile. To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trust's systems including: Choose and Book, iPortal, Unisoft/Endobase and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager:

Sophie Dodds, Operational Services Manager

Email: [email protected]

Tel: 01782 676185

Person specification

Experience

Essential criteria

• Experience of working under own supervision in a busy environment Ability to work as part of a team Knowledge of Word & Excel

Desirable criteria

• Experience working in a patient environment

Education and qualifications

Essential criteria

• GCSE Maths and English at grade C or above, or equivalent qualifications

Desirable criteria

• NVQ in customer related/ administration or working towards this

Important information about your application

1. All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
2. References - please ensure you provide email addresses for all referees for the last three years of employment.
3. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
4. Flexible working will be considered in line with Trust policies
5. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
6. We work with 'trac.jobs' to support out recruitment process. If you have any queries regarding this please read this