Endoscopy Administrative Assistant

Job description

We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

The Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

An exciting opportunity has become available within our Endoscopy Booking Office for an Administrative Assistant working 27 hours per week. The position is based Monday to Friday within our office opening hours of 9:00am to 5:00pm.

Applicants must be available to work on Fridays and, ideally, Mondays, with the remaining working days to be agreed upon.

Certain days may be required initially to support induction and training requirements.

We are looking for an enthusiastic, flexible, and reliable individual who is motivated, conscientious, and possesses excellent interpersonal and communication skills. The successful candidate will be able to work effectively as part of a team while contributing to the delivery of a high-quality administrative service.

Main duties of the job

You will need to be motivated, hardworking and have excellent administration and communication skills. The successful candidate needs to be a strong team member, conscientious and have a flexible approach. The main duties of this role is to provide an efficient and responsive admin support to the Endoscopy bookings team. Monitoring generic email accounts, adding waiting list entries to the PAS system and ensuring RTT clocks are started, being a point of contact for patients and colleagues, answering incoming calls and helping to monitor answer phone service. The successful candidate needs to be able to demonstrate excellent attention to detail, have the ability to juggle priorities, to be a strong team member and excellent communication skills are essential.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Detailed job description and main responsibilities

Please refer to the job description attached for full details on the role.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

Essential criteria

• Educated to GCSE (or equivalent) to include English and Maths Grade C or above
• A Level / NVQ 3 (or equivalent) Administration or Customer Service knowledge and experience
• Additional training and skills to diploma level in IT

Desirable criteria

• Waiting List management experience

Experience

Essential criteria

• Use of electronic patient record systems such as the Patient Administration System (PAS)
• Previous experience working in NHS/waiting list administration
• Previous experience in dealing with members of the public.
• Experience using specialist IT applications in the work place

Desirable criteria

• Previous experience dealing with people who may be distressed, upset or angry

Skills

Essential criteria

• Understanding of appointment systems.

Desirable criteria

• Understanding of diagnostic and operative procedures.

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

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