Education Centre Administrator

Job description

We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

The Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

To provide a comprehensive Front of House/Reception
administrative service in the Education Centre.
The post holder will work in a busy environment with frequent
communications by telephone, e-mail and visitors. They will
work within set procedures. Guidance and advice are readily
available from members of the Integrated Education (Medical) team.

To prioritise the demands of this role and work to tight
timescales, whilst maintaining the required standards.

Main duties of the job

The post holder will have specific responsibilities for:

Information Management
• Responsible for the management of the room booking system, ensuring that all
resources in the Education Centre are used to their maximum capacity and to
trouble-shoot any problems with external provider. Designated 'super-user' for
system with access to add and remove users.
• Provide information for reports of room usage in the Education Centre through
collating appropriate data from the room booking system used in the Education
Centre for use in reports for various forums and meetings on behalf of the
Deputy Head of Medical Education & Knowledge Services, Assistant Director
HR (Education) and Programme Leader as required.
• Maintain and report metrics, Key Performance Indicators (KPIs) linked to Trust
and National Governance processes and produce data and information for
reports as requested.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Detailed job description and main responsibilities

Please see attached Job Description.

If you have any further questions please do not hesitate to reach out.

Person specification

Qualifications

Essential criteria

• Good level of general education including Maths and English
• NVQ level 3 in Business Administration or equivalent level of knowledge and experience

Desirable criteria

• ECDL or alternative IT qualification

Experience

Essential criteria

• Evidence of good written and verbal communication skills
• Relevant experience in utilising IT including databases, room booking systems, AV technology and other Social Media systems
• Previous experience of working as part of a team in a busy environment

Desirable criteria

• Ability to upload videos onto YouTube.
• Experience of recording and downloading teaching sessions/presentations.

Skills / Knowledge / Abilities

Essential criteria

• Good working knowledge of IT systems including the Micro Soft Office package to at least an intermediate level.
• Able to maintain confidentiality
• Good team working skills
• Demonstrable evidence of high standard of inter-personal and team working skills and capability.

Desirable criteria

• Customer Care and evidence of effective communication skills through previous work or voluntary activities.

Other

Essential criteria

• Ability to travel across site in an efficient and timely manner

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

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