Duty Officer - Pembroke Leisure Centre

Job description

This is an open ended vacancy required for 37 hours per week.

Exciting Leadership Opportunity - Duty Manager / Duty Officer

Pay - £28,142. to £31,022

37 hrs per Week

26 days Holiday plus 8 Bank Holidays

Grade 6 - Grade 6: £28,142 - £31,022 per annum

We are looking for a dynamic, committed Duty Manager to join our management team at Pembroke Leisure Centre - a vibrant, multi-activity hub set against the stunning backdrop of West Wales' Pembrokeshire coast.

Living and working here offers the best of both worlds: the satisfaction of a fast-paced, people-focused leadership role and the lifestyle benefits of one of the UK's most beautiful coastal regions.

The Role

As a Duty Manager, you will be at the heart of our operation, leading a diverse team to deliver exceptional customer experience at every turn. From motivating staff on the poolside to ensuring the smooth running of the sports hall and fitness studios, your leadership will set the tone for the whole centre.

You will combine strong organisational skills with an approachable, hands-on style - giving clear direction, offering practical support, and inspiring your team to go the extra mile. No two days are ever the same, and you will thrive on variety, quick thinking, and the pride that comes from seeing your team succeed and customers leave happy.

Key Responsibilities

• Lead and inspire the daily operations team, ensuring every customer enjoys a safe, welcoming, and high-quality experience.
• Actively monitor staffing levels, arranging cover when needed, and managing rotas efficiently.
• Be visible and approachable-tour the facility regularly to check standards, support staff, and address issues promptly.
• Handle customer enquiries that require managerial input, ensuring a positive resolution.
• Work closely with the Operations Manager to address maintenance needs.
• Ensure Health & Safety compliance at all times.
• Serve as a main key holder, including opening/closing duties and emergency call-outs.

What We Are Looking For

• A confident, people-focused leader with a proven ability to motivate, guide, and support teams in all roles.
• Passionate about customer satisfaction and creating memorable experiences.
• Experience in the leisure industry, ideally at Duty Manager or Supervisor level.
• Holds (or willing to train for) NPLQ and Pool Plant Operators qualifications.
• Flexible and adaptable-able to work earlies, evenings, weekends (one in three), and bank holidays.
• Willing to relocate to or already living in the area.

Why Join Us?

• Be part of a friendly, professional team
• Play a key role in shaping a positive, customer-first culture.
• Opportunities for training and career development.
• Generous holiday allowance (26 days plus 8 bank holidays) and membership in an excellent local authority pension scheme
• Enjoy the lifestyle of Pembrokeshire's spectacular coastline.

Employee Benefits

Our employee benefits are designed to help invest in your future and are in addition to living and working in Pembrokeshire, one of the most beautiful and desirable counties in the UK.

The Visit Pembrokeshire website https://www.visitpembrokeshire.com/ is an excellent source of information, and showcases the wide variety of activities, amenities and adventures that await you.

Please refer to the job description above for more details on this vacancy and the person specification.

Employment Checks

This post is subject to a DBS disclosure check.

Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.

Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Guidance Note: Use of AI and Accuracy of Information:

• We understand that applicants may choose to use tools such as generative AI to support the preparation of their application. While the use of such tools is permitted, it remains the applicant's full responsibility to ensure that all information submitted is factually accurate, truthful, and representative of their own skills, experiences and qualifications.
• Providing information that is false, misleading, or exaggerated, regardless of whether it was generated by AI or not, may result in disqualification from the recruitment process or dismissal if discovered after appointment.
• By submitting this application, you confirm that all content provided is accurate and submitted in good faith.

The Supported Employment Programme is a group of local authority based enterprises that employs over 75 people with a disability or work limiting health condition, please visit the link below for further information: Pembrokeshire Supported Employment Programme - Pembrokeshire County Council

Safeguarding

Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council's Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.

This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.

Support & Additional Info

• Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing [email protected] .
• Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing [email protected] .
• Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.
• Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.

Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.