Duty Manager

Job description

THE UNIVERSITY OF EAST LONDON

If you are seeking a career that combines innovative education with a passion for crafting positive change, look no further than the University of East London. Founded in 1898 to meet the skills needs of the 2nd industrial revolution, we're now in Year 5 of our ground-breaking 10-year Vision 2028 strategic plan , orchestrated by our Vice-Chancellor and President, Professor Amanda Broderick.

Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We are committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a sustainable, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us shape the future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for generating positive change. We're an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

If you're ready to join a team that values your outstanding skills and perspectives and is dedicated to making a difference, we invite you to explore a career with us. We are excited to welcome versatile individuals who are committed to advancing their careers while making a positive impact on the world.

JOB PURPOSE

To supervise the smooth operation of the SportsDock facility and all operational staff when on shift, responsible for keeping all customers, guest, and staff safe whilst on premises. The post holder is expected to conduct themselves professionally at all times and perform the duties and responsibilities of the job description to the required standard. In addition, the post holder(s) will be required to work with all staff across the University of East London to ensure our mission and strategy are achieved.

KEY DUTIES AND RESPONSIBILITIES

• To have first line responsibility for operational health and safety of customers, staff, and the facility. To perform regular building, process and operation checks throughout a shift to ensure optimal operation, customer satisfaction, maintaining a safe and clean environment.
• To provide a point of escalation for the operational staff, supporting the more complex queries and attending to more challenging customers.
• To maximise the effectiveness and efficiency of the operation of the UEL SportsDock by assisting Operations Assistant to serve customers at reception and set up/ down courts according to the schedule of activities.
• Assisting in the smooth running of large-scale sporting and/or leisure events.
• Manage the team to set up for large-scale sporting and/or leisure events, sometimes carrying/ moving heavy items, in a safe manner, as per risk assessment and training.
• To assist the Management Team as required to develop, implement, monitor, and review the policies and procedures of the facility to achieve the overall objectives of the UEL SportsDock.
• To assist in the development of an ongoing training programme for departmental staff to ensure the highest standards of knowledge and customer service are achieved.
• To undertake regular training in basic life support, advanced resuscitation and first aid, and to
• use such skills as required in emergency/first aid situations.
• To assist the Management Team in the development of the UEL SportsDock as a premium sports event's facility.
• To supervise new starters and work experience as appropriate.
• To undertake any other duties that may be required by the Management Team.
• Work unsociable hours including early mornings, evenings, weekends, and public holidays in accordance with the needs of the rota.
• Work in accordance with all of University of East London policies, including HR, EDI, Sustainability and H&S.

The duties and responsibilities outlined above provide a general overview of the range of tasks that a SportsDock Duty Manager at the University of East London may be required to perform. Please note that this job description is not exhaustive, and additional tasks aligned with the role's grade may be assigned as needed.

The job description may also be updated to reflect changes in circumstances, and employees will be consulted if any amendments are required.

All employees must adhere to all UEL policies and regulations, demonstrating a commitment to equal opportunities within a diverse and multicultural environment. Employees are also expected to actively contribute to building and maintaining a positive reputation for UEL in all their professional activities.

Equal Opportunities

As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we're committed to closing the "diversity pay gap". We are proud of the progress we've made and honest that there's more to do. We're determined to keep moving forward so everyone at UEL can thrive.

So, if you'd like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Please note that we are unable to offer visa sponsorship for this position. Applicants must therefore already have the right to work in the UK at the time of application. T his advert may close earlier than the deadline if we receive many applications. We encourage you to submit your application as soon as possible.

Further Details
Job Description & Person Specification