Domestic Services - St. Mary's Hospital

Job description

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Come and join our Hotel Services Team, we're offering an exciting opportunity to join permanent roles within our Hotel Services - Domestic Services.

This is more than a cleaning role-it's a chance to be part of a team that directly supports patient wellbeing and contributes to the smooth running of our hospitals. If you take pride in your work and want to grow within a supportive and professional environment, we'd love to hear from you.

Main duties of the job

• Ensure a clean, safe, and welcoming environment for patients, staff, and visitors.
• Deliver exceptional customer care with courtesy, efficiency, and a commitment to a positive patient experience.
• Provide a high-quality cleaning service in line with Trust policies and the National Standards of Cleanliness 2025.
• Actively contribute to raising standards and improving service delivery.
• Uphold Infection Control Policies and consistently demonstrate behaviours aligned with Trust Values, helping to minimise healthcare-associated risks

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• GCSE English or equivalent

Desirable criteria

• NVQ Healthcare support services, BICSc CPSS

Experience

Essential criteria

• Working within a cleaning team, dealing with waste, smells, bodily excretions and dirt

Desirable criteria

• Previous experience of working within domestic services, other hotel services or health care departments
• Previous experience in a customer facing role

Skills/Knowledge/ Abilities

Essential criteria

• Ability to work on own initiative as well as part of a team

Desirable criteria

• Previous experience of working within domestic services, other hotel services or health care departments
• Previous experience in a customer facing role

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on