Direct Payment Administrator

Job description

An exciting opportunity has arisen to join the Direct Payments Team as a Direct Payment Administrator on a 24-month fixed-term basis.

This rewarding role plays an important part in supporting individuals to have greater choice, independence, and control over how their care and support needs are met. You will support people receiving Direct Payments to understand and manage their arrangements confidently, while ensuring compliance with relevant guidance, policies, and procedures.

Working as part of a busy and supportive team, you will help people access and maintain Direct Payment arrangements, contributing to the delivery of a high-quality service for adults, children, families, and carers across Pembrokeshire.

Based at County Hall, Haverfordwest, with flexible hybrid working arrangements available, you will contribute to the effective day-to-day administration of the Direct Payments service and support the wider team in delivering a responsive and customer-focused service to individuals, carers, and professionals.

Key Responsibilities

• Provide advice, guidance, and practical support to individuals receiving Direct Payments, helping them to manage their care arrangements effectively.
• Support the administration and processing of Direct Payments, ensuring accurate record keeping and compliance with procedures.
• Respond to enquiries from service users, carers, providers, and professionals in a professional and timely manner.
• Work collaboratively with colleagues and partner agencies to support smooth service delivery.
• Assist with monitoring and maintaining financial and administrative records associated with Direct Payments.
• Occasionally travel within the county to attend meetings or provide face-to-face support to individuals who may be unable to access services remotely.

About You

We are looking for a proactive, organised, and approachable individual with excellent communication and customer service skills.

You will ideally have:

• Experience within an administrative, financial, customer service, or social care environment.
• Strong organisational skills and the ability to manage competing priorities effectively.
• Good attention to detail and the ability to maintain accurate records.
• The ability to communicate clearly and sensitively with a wide range of individuals.
• The ability to work independently as well as collaboratively within a team environment.
• Good IT skills, including experience using Microsoft Office applications.

What We Offer

• A supportive and friendly working environment
• Flexible hybrid working arrangements
• Generous annual leave entitlement of 26 working days per year, rising to 31 days after 5 years' continuous service (pro rata)
• 8 additional public holidays (pro rata)
• Additional Annual Leave Purchase Scheme
• Employee Volunteering Scheme with up to three paid volunteering days per year
• Membership of the Local Government Pension Scheme (career average defined benefit pension scheme)

Apply now to join a supportive team and help make a positive difference to people's lives across Pembrokeshire.

Employee Benefits

Our employee benefits are designed to help invest in your future and are in addition to living and working in Pembrokeshire, one of the most beautiful and desirable counties in the UK. For further details, please refer to the Employee Benefits leaflet attached.

The Visit Pembrokeshire website https://www.visitpembrokeshire.com/ is an excellent source of information, and showcases the wide variety of activities, amenities and adventures that await you.

Please refer to the job description above for more details on this vacancy and the person specification.

Employment Checks

This post is subject to a DBS disclosure check.

Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.

Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Guidance Note: Use of AI and Accuracy of Information:

• We understand that applicants may choose to use tools such as generative AI to support the preparation of their application. While the use of such tools is permitted, it remains the applicant's full responsibility to ensure that all information submitted is factually accurate, truthful, and representative of their own skills, experiences and qualifications.
• Providing information that is false, misleading, or exaggerated, regardless of whether it was generated by AI or not, may result in disqualification from the recruitment process or dismissal if discovered after appointment.
• By submitting this application, you confirm that all content provided is accurate and submitted in good faith.

The Supported Employment Programme is a group of local authority based enterprises that employs over 75 people with a disability or work limiting health condition, please visit the link below for further information: Pembrokeshire Supported Employment Programme - Pembrokeshire County Council

Safeguarding

Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council's Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.

This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.

Support & Additional Info

• Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing [email protected] .
• Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing [email protected] .
• Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.
• Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.

Welsh language skills are not needed. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.