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Job description

Salary: 40,000 + substantial pension and benefits GBP

The Challenge

Are you an experienced and enthusiastic Soft Facilities Management (SFM) subject matter expert? We have an exciting opportunity to join our new team in the Centre of Excellence, who will be a key member of the senior management team working within Soft FM Future Delivery Strategy and Planning. The role will lead on Soft Facilities Management services, both supporting and reporting to the Assistant Head. The role is responsible for providing leadership to the wider Defence Infrastructure Organisation (DIO), setting direction, managing strategic customers and supplier relationships, driving improvement and value within the business and for our customers. The role will be key to planning for contract expiry and supporting the re-let of various SFM contracts across the UK and Overseas through the teams outputs.

The postholder will develop appropriate regimes to ensure that relevant partners meet their legal and contractual outputs to support the Defence and site needs. In addition, the role will work closely with the customer to support and provide annual and long-term delivery plans to meet the changing and evolving needs of the business and ensuring that the MOD is gaining the maximising value from its contracts.

The postholder will be required to seek out opportunities to drive improvements in the performance of the DIO SFM business. The current UK wide contracts expire over the next two years, and this role will be integral to supporting and managing the expiry of these contracts with support from DIO delivery, commercial and finance colleagues to protect the value paid for under the contract and support the transition to new arrangements.

The CoE allows Regions to focus on Regional responsibilities by leveraging knowledge from across Regional Delivery and DIO supporting functions to develop better solutions. It will be responsible for cross-cutting activities across our customers and will deliver a programmatic approach to provide enhanced support. It will embed more agile ways of working, develop lean processes and support defining and realising continuous improvement opportunities. The CoE will work across multiple stakeholders to gain insight, share and implement considered Learning from Experience, provide consistent and coherent advice and strategic direction.

We employ approximately 4,900 staff from a very diverse range of professions, and we work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.
You can view our YouTube video to see more about our work


Main Responsibilities

Support the Assistant Head Soft FM to ensure effective operation of Regional Delivery (RD) in delivering the DIO business plan, and managing a diverse, inclusive and capable team.
Support Departmental business, including Ministerial correspondence, media enquiries, Parliamentary Questions and FOI (Freedom of Information) requests.
Assess and assure emerging Defence plans and customer needs and apply industry knowledge to strategic direction.
Provision of catering, retail and leisure industry-based expertise and market specialisation knowledge, including financial and legal insights.
Maintain, review and act upon the key national Soft FM risks and trends to minimise the risk to the contract, DIO, Client and MOD.
Support the development of requirements to support tender documentation.
Support future contract management understanding, implementation and administration.
Attend and chair customer liaison meetings as required.
Support the design and implementation of measurement methodologies and dashboards to enhance business intelligence and benchmark performance.
Develop and build strong collaborative relationships with our partners in accordance with industry principles and standards.
Engage with suppliers to share our plans at the strategic and operational levels to ensure alignment in parties intent, priorities and resources.

Desirable Experience & Skills

Understanding and complying with statutory, regulatory and professional requirements for Soft FM Contracts
Hold or be willing to work towards full level membership of relevant professional body or have equivalent relevant experience


We'll assess you against these behaviours during the selection process:
  • Changing and Improving
  • Leadership
  • Communicating and Influencing

We only ask for evidence of these behaviours on your application form:
  • Changing and Improving


We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people, they will be passionate about delivering great things for our customers.

We understand the importance of life outside of work and our industry leading flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance.

The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include:
Highly competitive Pension Scheme
Flexi-time scheme
Alternative working practices such as working from home
25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service
Ability to roll over up to 10 days annual leave per year
In addition to 8 public holidays per year you will also receive leave for HM The Queens birthday
Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
Special Paid Leave for volunteering up to 6 days a year
Enhanced maternity, paternity and adoption leave
Employee Assistance Programme to support your wellbeing
Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops

This post does not offer any assistance with relocation allowances.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Learning & Development
Professional and Personal Development of skills
Access to thousands of training courses through Civil Service Learning, some free or paid by DIO
Ability to obtain industry recognised qualifications supported by DIO

Employment Hours
The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working will be considered.

About DIO
DIO is passionate about ensuring that we are a top performing organisation and a great place to work. We host a diverse range of talent where everyone feels valued and supported enabling our people to thrive, bring greater creativity and innovation to achieve higher organisational performance. We are committed to be an equal opportunities employer and creating a culture where everyone can bring their whole self to work and individuality is truly appreciated.

We promote and support a range of flexible working patterns enabling staff to balance home and work responsibilities.

This culture of inclusion is underpinned by our 6 staff networks covering Disability, Faith and Belief, Gender Equality, LGBTQI+, Race, Social Mobility and 3 networks dealing with employee wellbeing and support: Speak Safe Volunteers, Mental Health First Aiders and Equality, Diversity and Inclusion Advisers.

Our staff, future and current will be guided by the 4 Cs and we encourage you to be curious and continuously strive for improvement, collaborative in an inclusive culture, ambitious and resilient and committed to Defence, empowered and able to challenge so you can play a key part in shaping the direction of our organisation.

DIO commits to offer its employees the following experience:
Meaningful, purposeful work
The ability to learn and grow
The right opportunities and resources
To care about your wellbeing
To feel valued and included

The Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure.

Our responsibilities include:
Plan and deliver major capital projects and lifecycle refurbishment
Provide utilities services
Manage soft facilities management (i.e. cleaning and catering)
Provide a safe place to train
Allocate Service Families Accommodation
Procure and manage routine maintenance and reactive repair
Provide a central register of asset information to advise infrastructure planning
Act as steward of the Defence estate
Provide the unarmed guarding service

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

This vacancy is part of the A Great Place to Work for Veterans initiative, Making-the-civil-service-a-great-place-to-work-for-veterans

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the Changing and Improving Behaviour and Personal Statement.

In this instance the remaining elements will be tested at interview.

At application you will be assessed against the following:


Changing and Improving


Personal Statement
Detailing in no more than 500 words details of experience with the following:
1.Experience of managing Soft FM and or Total FM contracts, leading at both an operational and strategic level.
2.Local management of key suppliers, able to support negotiations, management or escalation of issues.
3.Understanding and implementing Change Management in Soft FM industry and / or Defence facing contracts.

At interview you will be assessed against the above along with the following:


Communicating and Influencing

Application sifting is scheduled to take place on week commencing 4th July 2022.
Interviews are currently taking place via Teams (with camera on) and will be conducted week commencing: 18th July 2022. A minimum of 2 full working days notice will be provided for interviews.
We endeavour to stick to these dates, but these are subject to change around business needs.

For help and support with your application check out our
Civil Service Careers Homepage and the How to apply section

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:
  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Northern Ireland

For jobs based in Northern Ireland, applications are welcome from all sectors of the community, but members from the Roman Catholic community are particularly welcomed, as this group is currently underrepresented in our workforce.
Construction, Architecture, Property
Job Sector
Job Position
Estimated Salary
£40,000.00 / year
Postal Code
SP11 8HJ
Andover SP11 8HJ, UK
Post date
Closing date
Reference Number

Learn more about Defence Infrastructure Organisation

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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