Digital Trainer

Job description

About the job

Job summary

From healthcare to artificial intelligence, energy to national security, we provide legal advice to government departments on nation-changing subjects.

At Government Legal Department we have a vital, single-minded purpose: to help the Government govern well within the rule of law. This is complemented by our exciting vision to be an outstanding legal organisation, committed to the highest standards of service and professionalism and a brilliant place to work where we can all thrive and fulfill our potential.

Our work touches almost every aspect of public life. We are the largest provider of legal services across government, working on high profile matters.

Our respected professionals are involved in everything from regulation and litigation to advice on drafting legislation. They provide expertise to the full range of government departments. We are at the heart of delivering the government's priorities and our success depends on our people.

GLD is a non-ministerial government department headed by the Treasury Solicitor, our Permanent Secretary, and employs nearly 4000 people, including nearly 3000 legal professionals. We have offices nationwide, in Bristol, Leeds, inner and outer London and Manchester. Our lawyers can also be located within other departments and overseas.

GLD also depends on a range of cross-functional professionals to provide our corporate services. There are nearly 1000 colleagues playing an essential part in helping GLD to achieve its purpose and truly deliver much more than law.

This is an exciting time to join GLD, with cutting edge legal work on global issues and a transformation agenda which is ensuring the Department exemplifies the Modern Civil Service.

To find out more about what we do you can view our introductory film. On our website you can hear from team members, find out how to apply and learn about the benefits of working for GLD. You can also read more about the future vision for GLD in our GLD Strategy 2024 - 2027.

Job description

About the Digital, Data & Cyber Team

The Digital, Data and Cyber Team is transforming the way GLD works through modern technology, data and digital services.

We are building a modern digital workplace that empowers our people, strengthens collaboration and enables the organisation to operate efficiently, securely and sustainably.

Through agile delivery and user-centred approaches, we design and deliver products and services in partnership with the people who use them, ensuring solutions meet real needs and deliver lasting value.

As part of the wider Government Digital and Data profession, we play a key role in transforming how government operates, enabling better outcomes for colleagues, stakeholders and the public we serve.

The Role

This is an exciting and continually evolving role that offers a wide range of learning and development opportunities. You'll join a friendly and supportive team within the Digital, Data and Cyber Directorate, helping colleagues across the Government Legal Department make the most of digital tools, systems and technologies.

As a Digital Trainer, you will play an important role in developing and delivering engaging learning solutions, working closely with colleagues across the business to continuously improve training and learning resources that build digital confidence and capability.

Key Responsibilities:

• Deliver engaging training sessions to colleagues across GLD, both virtually and in person.
• Support the adoption of new systems, technologies and digital initiatives by providing effective training and change support. For example, supporting the rollout and adoption of GLD's new Case Management System.
• Work closely with the Digital Training Operations Manager to ensure the training curriculum remains accurate, relevant and fit for purpose.
• Support the administration of the training function, including responding to training requests, scheduling events, updating the intranet, managing course bookings and maintaining attendance records.
• Maintain and develop knowledge of digital technologies, particularly Microsoft 365, and proactively support colleagues through system updates, enhancements and new ways of working.
• Build and maintain strong customer relationships, using feedback and training data to continually evaluate and improve the quality and effectiveness of learning solutions
• Assist with testing and evaluating new technologies and digital services to understand user impact and identify learning requirements.
• Assist in the creation and maintenance of our multimedia learning offering. This will involve using tools such as Camtasia for video creation
• Work collaboratively with stakeholders across the organisation to understand learning needs and recommend suitable learning solutions.
• Design, develop and maintain a range of learning materials, guidance and support resources to meet evolving business requirements.

Person specification

Behaviours

Below are details of the Success Profiles that make up this role. Demonstrating all the behaviours listed below is essential at either application or interview. You can read more about Success Profiles and how they are used as an assessment method before completing your application.

We'll assess you against these behaviours during the selection process:

• Changing and improving
• Developing self and others

Key Skills & Experience

Essential - must be demonstrated at application and interview

• Delivering training in both virtual and face-to-face environments.
• Creating learning and support materials for a range of audiences.
• Using digital tools to manage work and support colleagues effectively.
• Working with stakeholders across a range of grades and professions.
• Evaluating feedback and using insight to improve training, guidance or learning resources.

Desirable

Desirable criteria will be used when there is a need to distinguish between candidates who are closely tied or the same after the initial consideration of essential criteria, at sift and interview.

• Creating instructional video content and written guidance.
• Delivering training on digital technologies such as Microsoft 365, Teams, SharePoint or similar business systems.

Technical Professional Skills

Essential - must be demonstrated at application and interview

• Good knowledge of cloud-based storage and collaboration platforms, such as SharePoint, OneDrive or equivalent systems.
• Ability to use a range of digital tools to support training delivery, learning design and collaboration.
• Good working knowledge of Microsoft 365 applications and services.

Desirable

Desirable criteria will be used when there is a need to distinguish between candidates who are closely tied or the same after the initial consideration of essential criteria, at sift and interview.

• Able to use content creation tools such as Camtasia or similar multimedia software for video creation.

• A good understanding of eLearning authoring tools like Articulate 360 or Adobe Captivate or similar software.
• Knowledge of case management systems.

Security Clearance Level

All GLD employees must hold BPSS. If successful for this post you must hold or be willing to obtain SC level clearance for this role. You can start this position while obtaining this clearance level, however continued appointment will be conditional upon obtaining the required security clearance. More information can be found about the vetting and clearance levels before completing your application.

Sponsorship and Visas

Visa sponsorship will not be given to candidates except where they are existing civil servants employed by GLD, who meet the HO/UKVI requirements for sponsorship. If you are an existing civil servant employed by GLD who requires sponsorship, you should confirm your eligibility for sponsorship for this role prior to application. Individuals should seek Home Office guidance on how new positions with the organisation impact on changes to sponsorship eligibility.

Candidates with Limited Leave to Remain can apply but must have at least 12 months remaining on an existing visa which allows them to work for GLD when employment commences. Candidates must ensure that their current visa dates cover the entire period of employment or that they are eligible for non-sponsored immigration routes, to allow their employment with GLD to continue for the duration of this role. It is your responsibility to ensure that you have the right to work in the UK and hold an appropriate visa or are on an alternative route that covers the entire period of your employment. Please note, GLD will not be able to provide sponsorship for this role when your current visa arrangements expire and you will not be able to continue in your employment with GLD via sponsorship. Please allow three months for the onboarding process from the point of offer.

Candidates with Indefinite Leave to Remain can apply.

You will be asked to confirm your immigration status and visa type as part of the application process. If you do not meet the above requirements your application will be sifted out of the process, and you will be rejected for the role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Developing Self and Others

Technical skills

We'll assess you against these technical skills during the selection process:

• Technical Professional Skills

Benefits

Alongside your salary of £34,647, Government Legal Department contributes £10,037 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Benefits of working for the Civil Service

Whatever your role, we take your career and development seriously, and want to enable you to build a really successful career with the Department and wider Civil Service. It is crucial that our employees have the right skills to develop their careers and meet the challenges ahead, and you'll benefit from regular performance and development reviews to ensure this development is ongoing. As a Civil Service employee, you'll be entitled to a large range of benefits.

Learning and Development at GLD

GLD has a comprehensive learning and development offer for all employees.

We offer a programme of in-person/hybrid and virtual sessions providing learning on profession-specific, soft skills, technical skills, and different topics. We also support colleagues through a range of different professional qualifications.

Cross-Functional Professionals

Alongside this we support all Professions with building their careers and capability aligning with the wider Civil Service offerings for each Profession.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

To apply for this post you will need to complete the online application on Civil Service Jobs, searching the reference below. The deadline for this application is Thursday 10th September 2026 at 12:00 Midday.

Step 1: Civil Service Tests Online

As part of the application process you will be asked to complete an online Civil Service Verbal Test. You can find out more information and guidance on the tests, including options to take practice tests.

If you are unsuccessful in passing these tests you will be unable to continue any further in the application process. If you successfully pass the/both test/s, you will then automatically progress to the next stage of completing the full application.

We suggest you allow enough time to complete the full application online, prior to the closing date and time, Thursday 10th September 2026 at 12:00 Midday as once the application is closed you will no longer have access to the ability tests and the application.

Note: There is scheduled test maintenance on the following date and times: 23rd August - 4pm to 7pm and 30th August - 4pm to midnight. Please plan around this.

Step 2: Application

In your application you will be assessed on the following:

• A CV setting out your career history, with key responsibilities experience and achievements. Please ensure you have provided reasons for any gaps within the last two years, as part of the online application form. The CV will be used to assess Key Skills & Experienceas set out in the Person Specification.

• A Personal statement of no more than 1250 words addressing the key skills & experience and technical professional skills criteria in the person specification

CV Guidance for candidates

Please note that CV forms part of the online application form.

Please find the following guidance on how to populate the three sections of the CV when completing the online application: You will be asked to provide your, employment history, previous skills and experience, and qualifications.

For Employment History - please add your employment history, you can set out the roles you have completed in the past with start to end dates.
For Previous Skills and Experience - please add your experience, skills, achievements, key responsibilities, and any transferable skills you can bring to this role.

Application Errors

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: [email protected] .

Use the subject line to insert appropriate wording for example - 'Please re-open my application - 474922 & vacancy closing date 10th September 2026 '.

Selection Process

After the closing date, the appointing panel shall assess candidates' suitability for the role based on evidence provided in their application against the key skills & experience and technical professional skills outlined in the person specification.

Staged Sift

If there are a large number of applications the panel will conduct a staged sift. The initial sift will be on CV alone. Candidates assessed as demonstrating the required experience in their CV will progress to the second stage of the two-stage sift where their Personal Statement will be assessed.

Candidates assessed as not demonstrating the required key skills & experience in their CV will not progress to have their Personal Statement assessed; they will be deemed as unsuccessful in the first stage of the two-stage sift.

In the eventuality that there are a high number of applicants successful at sift, GLD may operate a longlist, whereby applicants who have been shortlisted and met the minimum pass mark but are not selected for interview will have their application placed on hold. After the initial interview round candidates on the longlist may be offered an interview, should there still be posts available.

Step 3: Interview

If you are invited to interview, you will be assessed on your performance in the criteria listed in the Person Specification and strength-based questions.

These criteria are:

• Behaviour: Changing and improving
• Behaviour: Developing self and others
• Key Skills & Experience
• Technical Professional Skills

Candidates will be required to deliver a 5-minute presentation on the day of interview on how they would deliver an engaging online training session using Microsoft Teams. The brief will be issued in advance and will assess against Key Skills & Experience.

Your interview will take place online.

Offer

The timeline later in this pack indicates the date by which decisions are expected to be made, and all shortlisted candidates will be advised of the outcome as soon as possible thereafter.

All communications regarding your application will be made through Civil Service Jobs.

All candidates will be notified of the outcome as soon as possible after the interview. Feedback will only be provided if you attend an interview.

We appoint in strict order of merit. If you meet the minimum criteria for this position but are not successful for a post, you will be placed on the reserve list. We may contact you to see if you are interested in a post at the same, or a lower grade, in GLD should one arise.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Samuel Bakker
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

You have the right to complain if you feel there has been a breach of the Recruitment Principles. If you feel that your application hasn't been treated in accordance with these Principles and wish to make a complaint, please contact [email protected] in the first instance. Please title your email as follows: 474922 - Digital Trainer - Recruitment Complaint. Complaints must be submitted in writing within 30 days of the incident or the decision which has caused the complaint. To fully engage with the issues raised GLD require that you submit evidence of your complaint.