Digital Services Assistant - Digital Promotions - 12M FTC

Job description

Role:- Digital Services Assistant

Contract: Fix Term

Length:- 12 months

Shift pattern: Full Time

Hours: 37.5

Recruitment Partner: Matthew Nelligan

About the role
The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the customer experience.

We have a new opportunity to join our team and learn skills within our Digital Promotions & Events Team. This is an exciting chance to join our team and learn how our promotions and big events are operationally planned, set up, tested and implemented online.

About the opportunity:

• Chance to become an expert in our Digital systems which launches and maintains our promotions online.
• You may have the opportunity to support the wider Digital team on ad hoc projects.
• Document, track, set up, test and publish promotions required to the standards.
• The role will suited you if you thrives on multiple task.
• Tasks could range from testing and signing off promotions due to go live on site, ensuring they work as briefed through to ensuring that there are no technical nuances and work commercially correct especially when on multiple deals, ensuring these are showcased to our customer and colleagues in the best possible & clear way.
• You will need to ensure that the relevant requesters, trackers & managers are updated accurately and reported, to effectively communicate when tasks are completed or share detailed progress with the relevant teams.

What you'll need to have

• Ability to build relationships quickly within the Digital Services team and within the key teams who we support
• Have an inquiring mind, be curious and pragmatic and take ownership of your work.
• Grow knowledge quickly, be open with their development & skill level, learn from mistakes and apply training. Be confident in reaching out to peers for any support required and able to adhere to documented standard operating procedures according to whichever team you are supporting.
• Can work across multiple teams and ensure relevant tasks are completed to time and accuracy expectation.
• Switch between activities effectively, keeping a logical track of where you are and able to pivot to something else when required.
• Suits a highly organised person who can use experience & guidance from their line manager to prioritise value adding tasks & support customer.
• Able to challenge colleagues and briefing teams to ensure the set deadline is met or effectively escalated to uphold customer experience and commercial agreements.
• Must use Microsoft suite, specifically excel, and have the skill to manipulate data to spot errors or get to an answer efficiently, calling out any accurate data-based insights where appropriate and taking action on them to improve customer experience or ways of working.
• Flexible to meet the testing and sign off timings required before peak traffic times / days online as highlighted below

You will be part of a shift-based team who support flexible business requirements and growth of the business, this may include weekends, bank holidays and seasonal periods. With our website available for customers 24 hours a day, working times will vary at short notice and require some early mornings from 5am if required to ensure everything is accurate and signed off ahead of customer peak shopping periods.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards . Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

If you have any questions about this vacancy, please contact Matt Nelligan

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.