Digital Learning Partner

Job description

Job summary

Are you passionate about digital learning, technology, and helping people develop the confidence and skills they need to make the most of digital systems?We are looking for an enthusiastic and customer-focused Digital Learning Partner to join our Digital Learning Team within the People & Culture Directorate.This is an exciting opportunity to support the delivery of digital learning across the Trust, helping colleagues develop the knowledge and confidence required to effectively use clinical and corporate systems. Working closely with clinical, operational and corporate teams, you will play a key part in supporting digital transformation, system implementation and continuous improvement across the organisation.
Main duties of the job

As a Digital Learning Partner, you will deliver engaging training and user support for a range of digital systems, including Electronic Health Records (EHR), Order Communications, Microsoft Office applications and other Trust systems. You will work with colleagues at all levels to ensure staff are supported throughout their digital learning journey.Key responsibilities include:Delivering digital systems training through classroom sessions, virtual learning, one-to-one coaching and group workshopsSupporting users during system implementations, upgrades and service changesDeveloping and maintaining training materials, user guides and digital learning resourcesProviding first-line support and guidance to users regarding digital learning and training queriesSupporting digital adoption and helping colleagues build confidence in technologyGathering user feedback and contributing to the continuous improvement of digital learning services
About us

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.Join us and help shape the future of care in West Essex.

Job description

Job responsibilities

We are looking for someone who can demonstrate:

• Experience delivering training within a digital, IT, healthcare or learning environment.
• Experience supporting users to develop new skills and confidence in digital systems.
• Strong communication, presentation and customer service skills.
• Experience creating or updating learning materials and user guidance.
• A proactive and collaborative approach to supporting learning and change.
• The ability to organise and prioritise workloads while maintaining high standards of customer service.

- Advert may close early if sufficient applicants received.

For an information discussion contact Jamie Coates, Assistant Director of People Development and Innovation via [email protected]

Job description
Job responsibilities

We are looking for someone who can demonstrate:

• Experience delivering training within a digital, IT, healthcare or learning environment.
• Experience supporting users to develop new skills and confidence in digital systems.
• Strong communication, presentation and customer service skills.
• Experience creating or updating learning materials and user guidance.
• A proactive and collaborative approach to supporting learning and change.
• The ability to organise and prioritise workloads while maintaining high standards of customer service.

- Advert may close early if sufficient applicants received.

For an information discussion contact Jamie Coates, Assistant Director of People Development and Innovation via [email protected]

Person Specification

Qualifications

Essential

• Educated to degree level and/or equivalent level of experience in people/ HR related role
• Evidence of continuous professional development

Desirable

• Trainer Accreditation Programme Certificate (TAP Institute of IT Training)
• Microsoft Office qualification

Experience

Essential

• Experience delivering instructional training on complex clinical and electronic health record systems
• Experience delivering training, coaching or user support within a digital, IT or learning environment
• Experience supporting users to develop digital skills and confidence
• Experience delivering training to groups and individuals using a range of learning methods
• Experience producing or updating training materials, user guides or digital resources
• Experience responding to user queries and providing customer-focused support
• Experience working collaboratively within a team environment
• Experience organising and prioritising own workload to meet deadlines

Desirable

• Experience supporting implementation or rollout of digital systems
• Experience supporting implementation or rollout of digital systems

Person Specification
Qualifications

Essential

• Educated to degree level and/or equivalent level of experience in people/ HR related role
• Evidence of continuous professional development

Desirable

• Trainer Accreditation Programme Certificate (TAP Institute of IT Training)
• Microsoft Office qualification

Experience

Essential

• Experience delivering instructional training on complex clinical and electronic health record systems
• Experience delivering training, coaching or user support within a digital, IT or learning environment
• Experience supporting users to develop digital skills and confidence
• Experience delivering training to groups and individuals using a range of learning methods
• Experience producing or updating training materials, user guides or digital resources
• Experience responding to user queries and providing customer-focused support
• Experience working collaboratively within a team environment
• Experience organising and prioritising own workload to meet deadlines

Desirable

• Experience supporting implementation or rollout of digital systems
• Experience supporting implementation or rollout of digital systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust
Address

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX

United Kingdom

Employer's website