Diagnostic Imaging Booking Clerk

Job description

Job summary

Are you ready to take charge of the day-to-day appointment allocation and ensure accurate maintenance of patient records? We're seeking a dynamic individual to provide a friendly, reliable, and easily accessible enquiry system for patients, in line with national booking and choice guidelines.

Flexibility is key, as the role may require working across all sites within North West Anglia NHS Foundation Trust. Ideally, you'll bring experience from an Imaging team and possess relevant qualifications to at least NVQ level II or equivalent.

If you're ready to make a difference and thrive in a fast-paced healthcare environment, apply now to join our team!

Main duties of the job

Knowledge of the hospital booking systems: CareFlow, Sunquest Ice and CRIS would be an advantage but if not training will be provided.

The role will require training in booking specialities and in particular the job provides a booking and telephone enquiry service to the patients for a variety of Diagnostic Imaging procedures.

The role is office based at Stamford Hospital. You will be joining a dedicated team of individuals providing a vital service to the Diagnostic Imaging Booking Team. You may also be required to cover reception duties within Imaging on an occasional basis. You need to be flexible, approachable, have good communication skills, with a polite telephone manner, and attention to detail.

Contracted hours of work to be agreed between 8.00am to 8.00pm (at present time office hours are between 8am - 5pm) .

About us

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.

Job description

Job responsibilities

Please see attached detailed Job Description and Person Specification for more information regarding this role.

Job description
Job responsibilities

Please see attached detailed Job Description and Person Specification for more information regarding this role.

Person Specification

Education & Qualifications

Essential

• GCSE or equivalent
• Literate and Numerate

Desirable

• Office / administration qualification - NVQ II or equivalent

Experience

Essential

• To have some previous experience working / relating to the general public
• Administration

Knowledge

Essential

• An understanding of confidentiality and accountability and what this means
• Understanding of Medical / Diagnostic terminology for different modalities
• Diagnostic Imaging Working Practices
• CRIS system basic knowledge

Person Specification
Education & Qualifications

Essential

• GCSE or equivalent
• Literate and Numerate

Desirable

• Office / administration qualification - NVQ II or equivalent

Experience

Essential

• To have some previous experience working / relating to the general public
• Administration

Knowledge

Essential

• An understanding of confidentiality and accountability and what this means
• Understanding of Medical / Diagnostic terminology for different modalities
• Diagnostic Imaging Working Practices
• CRIS system basic knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust
Address

Hinchingbrooke Hospital

Hinchingbrooke Park

Huntingdon

PE29 6NT

United Kingdom

Employer's website