Deputy Team Leader

Job description

We have an exciting opportunity for a Deputy Team Leader to join the team on a part time basis at 18.75 hours a week.
The role is based at Newport Magistrates Court and also working between Newport Crown Court & Cwmbran Magistrates Court.

You will help coordinate and maintain excellent support for witnesses within busy Court environments and will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

Area of Business

Witness Service

Number of Vacancies

1

Location or Function

South Wales & Gwent

Full time/Part time

Part time

Hours per week

18.75

Work schedule

Wednesday 8:45am-12:30pm, Thursday & Friday 8:45am-4.45pm

Basic Salary

• 13,605 per annum (FTE • 27,210 per annum)

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

No

Closing Date

06/11/2026

Ref No

7038

Documents

• Deputy Team Leader- Witness Service Gwent JD.pdf
  (PDF, 209.7kb)

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Deputy Team Leader, you will support the delivery of the Witness Service within the court environment, through daily witness case allocation ensuring witnesses receive timely needs and risk assessments, support and appropriate referrals to other services whilst assuring the quality of the Witness Service provision.

You will work collaboratively with Team Leaders, volunteers and the wider Court team to maintain quality support for witnesses.

You will focus on performance, including case allocation, auditing cases and collating local service performance reports, measuring KPIs and quality compliance.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.