Deputy Support Team Leader

Job description

Job summary

The Deputy Support Manager will provide day-to-day operational leadership and supervision of the Radiology Imaging Assistant workforce, ensuring the delivery of a safe, efficient and patient-focused service across the Radiology Department.

Working closely with the Support Team Leader and wider Radiology management team, the post holder will support staff deployment, rota management, attendance monitoring, workforce development and service delivery. The role is pivotal in maintaining service continuity, responding to changing operational demands and ensuring the Imaging Assistant workforce is effectively coordinated to support patient care.

The post holder will deputise for the Support Team Leader when required, supporting recruitment, appraisal, performance management and quality improvement activities, while promoting a positive culture that reflects Trust values and delivers the highest standards of patient experience.

Main duties of the job

Support the day-to-day supervision and management of the Radiology Imaging Assistant workforce.

Manage and monitor staff rotas, annual leave and workforce deployment to ensure safe and effective service delivery.

Monitor attendance and manage sickness absence in accordance with Trust policies, including Return to Work processes and Occupational Health referrals where required.

Support recruitment, induction, training, competency assessment and ongoing development of Imaging Assistants.

Undertake staff appraisals and support the management of performance, conduct and wellbeing.

Maintain accurate and confidential staff records and departmental databases.

Promote a positive team culture that supports staff engagement, quality improvement and service excellence.

Work collaboratively with Radiology leaders and multidisciplinary colleagues to ensure consistency of practice and service delivery.

Participate in audit, governance and service improvement activities to enhance patient experience and operational performance.

Deputise for the Support Team Leader as required and escalate risks or operational concerns appropriately.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job description

Job responsibilities

The Deputy Support Manager is responsible for supporting the operational management of the Radiology Imaging Assistant workforce and ensuring the effective delivery of support services across the Radiology Department.

The post holder will oversee the day-to-day organisation and deployment of Imaging Assistants, ensuring appropriate staffing levels, skill mix and service cover are maintained to meet operational demands. They will support the management of staff rotas, annual leave and short-notice absences, responding proactively to service pressures and changing priorities.

The Deputy Support Manager will provide supervision, guidance and leadership to Imaging Assistants, supporting recruitment and selection activities, local induction programmes, competency assessments, appraisals and staff development. They will contribute to the management of attendance, conduct, capability, disciplinary and grievance matters in accordance with Trust policies and procedures.

The role includes monitoring sickness absence, conducting Return to Work meetings, supporting staff wellbeing initiatives and facilitating Occupational Health referrals where appropriate. The post holder will maintain accurate personnel records and ensure compliance with information governance, confidentiality and record-keeping requirements.

Working collaboratively with Radiology managers and colleagues, the post holder will promote a positive and inclusive working environment, support quality improvement initiatives, participate in audit and governance activities, and contribute to maintaining a safe and effective environment for patients, visitors and staff.

In the absence of the Support Team Leader, the post holder will deputise as required, ensuring continuity of service delivery and escalating significant operational, staffing or governance concerns to the Head of Operational Radiology.

Job description
Job responsibilities

The Deputy Support Manager is responsible for supporting the operational management of the Radiology Imaging Assistant workforce and ensuring the effective delivery of support services across the Radiology Department.

The post holder will oversee the day-to-day organisation and deployment of Imaging Assistants, ensuring appropriate staffing levels, skill mix and service cover are maintained to meet operational demands. They will support the management of staff rotas, annual leave and short-notice absences, responding proactively to service pressures and changing priorities.

The Deputy Support Manager will provide supervision, guidance and leadership to Imaging Assistants, supporting recruitment and selection activities, local induction programmes, competency assessments, appraisals and staff development. They will contribute to the management of attendance, conduct, capability, disciplinary and grievance matters in accordance with Trust policies and procedures.

The role includes monitoring sickness absence, conducting Return to Work meetings, supporting staff wellbeing initiatives and facilitating Occupational Health referrals where appropriate. The post holder will maintain accurate personnel records and ensure compliance with information governance, confidentiality and record-keeping requirements.

Working collaboratively with Radiology managers and colleagues, the post holder will promote a positive and inclusive working environment, support quality improvement initiatives, participate in audit and governance activities, and contribute to maintaining a safe and effective environment for patients, visitors and staff.

In the absence of the Support Team Leader, the post holder will deputise as required, ensuring continuity of service delivery and escalating significant operational, staffing or governance concerns to the Head of Operational Radiology.

Person Specification

Previous role experince in team lead role

Essential

• Previous experience in a Team Leader role is essential, with proven ability to supervise staff, manage performance and sickness, oversee rotas, and support safe, efficient service delivery.

Person Specification
Previous role experince in team lead role

Essential

• Previous experience in a Team Leader role is essential, with proven ability to supervise staff, manage performance and sickness, oversee rotas, and support safe, efficient service delivery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

The Royal Wolverhampton NHS Trust
Address

RWT New cross Hospital

Royal Wolverhampton NHS Trust

Wolverhampton

WV10 0QP

United Kingdom

Employer's website