Deputy Service Manager - Specialist Medicine

Job description

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Job overview

We are looking for an enthusiastic and dynamic individual to join our operational management team in Specialist Medicine. The role of Deputy Service Manager will lead the day-to-day operational duties for their delegated portfolio. This role is considered a senior member of the operational team within the Directorate and will be working closely with Lead Nurses and Clinical Leads as part of the service triumvirate. We are looking for an individual that can demonstrate a strong understanding of core operational principles such as waiting list management, rota coordination, maximising utilisation, service improvement, financial and budget management, patient flow and management of risks, DATIX and complaints. The role is busy and requires strong leadership skills, high attention to detail and good organisation skills.

The post will cover Dermatology and Rheumatology. The services in this portfolio include some of the most marginalised members of society so the appointed candidate would need to be able to demonstrate high levels of empathy and awareness of the importance of equality, equity, diversity and inclusion in healthcare services.

The role will be based at the Royal London Hospital, but the successful candidate would be expected to spend roughly 50% of their working week at our satellite units in Tower Hamlets, Waltham Forrest and Newham.

Main duties of the job

As part of the service leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio. The postholder will work closely with the service and general management team, the clinical director, senior nurses, clinical and nursing specialty leads, administrative, consultant and nursing teams and the wider multidisciplinary team as required. The postholder will be a key member of the service leadership team including making key day-to-day decisions and managing key workflows and pathways.

The post holder will play a key role in ensuring strong operational delivery of a portfolio of services in the SHaRD Directorate in Specialist Medicine. The SHaRD directorate consists of Dermatology, Rheumatology, Sexual Health, HIV and Community Women's Health Services. The postholder will be responsible for delegated financial and procurement management, supporting business planning, management of governance, quality and safety standards in line with national frameworks (e.g. PSIRF), management of admin and clerical staff and management of medical rotas. The postholder will be responsible for management and delivery of activity and KPIs in line with agreed business plans and contracts (RTT, cancer, specialist and public health commissioning.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

Qualifications

Essential criteria

• Degree or equivalent experience in Business Management, Healthcare Science or Leadership
• Leadership or management qualification
• Evidence of continued professional development beyond statutory and mandatory training.
• Postgraduate qualification in leadership, management or healthcare science

Desirable criteria

• Project Management qualification (e.g. PRINCE2 or Lean Six Sigma)

Operational Experience & Knowledge

Essential criteria

• Experience in an operational or project management role managing services in the NHS.
• Knowledge of core operational principles such as 8-6-4-2, inpatient flow.
• Demonstrable experience managing outpatient and inpatient services.
• Demonstrable experience managing waiting lists (RTT, Cancer, DM01, planned).
• Demonstrable experience of delivering a demand and capacity model or waiting list recovery plan.
• Demonstrable experience of delivering a project or service improvement in your department/service.
• Able to make effective decisions based on multiple conflicting or rapidly changing information sources for your department with very limited day to-day supervision.
• Able to solve complicated issues that do not have an obvious solution.
• Able to demonstrate accountability for day-to-day operational delivery of services.

Desirable criteria

• Experience managing specialist commissioned services.
• Demonstrable experience managing relationships with external stakeholders.
• Demonstrable experience of managing patient flow or bed management.

Leadership and Management

Essential criteria

• Knowledge of how to make a medium or long term plan for a service, how this links to the Organisational and National Strategy and how to deliver it.
• Able to use the Trust Strategy and Policies to form an operational plan for at least 12 months ahead.
• Demonstrable experience managing core HR processes for administrative and/or medical staff in your department/service such as recruitment, probation, appraisal, sickness, capability and conduct management).
• Demonstrable experience managing administrative and/or medical rota in your department/service, allocating resource based on service needs.
• Ability to influence others using effective data driven decisions.
• Demonstrable experience of compassionate leadership.
• Ability to present to colleagues of varied seniority.

Desirable criteria

• Some experience of formal or informal teaching.
• Demonstrable experience of investigating, writing and presenting reports for employee relations management cases e.g. conduct or capability.

Financial Management Experience and Knowledge

Essential criteria

• Knowledge of NHS Financial Management and Standard Financial Instructions.
• Able to monitor operational and financial budgets and procurement requests within budgetary limits KPIs and take corrective actions where required.
• Demonstrable experience of budget management for your department/service and approving purchase orders for your department.

Desirable criteria

• Demonstrable experience of identifying and/or delivering a cost improvement programme (CIP).
• Demonstrable experience of writing, contributing to or implementing a business case.
• Demonstrable experience writing or monitoring service level agreements.
• Demonstrable experience of business planning.

Governance Experience and Knowledge

Essential criteria

• Knowledge of Governance and Patient Safety Frameworks (e.g. PSIRF)
• Demonstrable experience of managing DATIXs, complaints and risks.
• Demonstrable experience for writing, implementing and monitoring the use of Standard Operating Procedures (SOPs) in your department/service.
• Able to follow Trust policies and procedures and maintain national legislation and guidance e.g. GDPR and information governance.
• Able to promote and maintain departmental adherence to Trust policies and procedures and maintain national legislation and guidance e.g. GDPR and information governance.

Visa Sponsorship Information

This role is subject to UK immigration requirements. Where sponsorship is required, applicants must meet the eligibility criteria for a Skilled Worker visa in accordance with current UK Visas and Immigration rules, including any salary, qualification, and role-specific requirements applicable at the time of appointment. Candidates who require sponsorship will only be considered where the post is eligible and where all sponsorship criteria can be met. Evidence of the right to work in the UK will be required before appointment. Please note that for roles employed under Agenda for Change Terms and Conditions, the High-Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential.

As an Equal Opportunities Employer we actively support applications from individuals' who apply under the Guaranteed Interview Scheme and will process your application as appropriate.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs.

By applying for this post you are agreeing to Barts Health NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Barts Health is committed to safeguarding the welfare of children and to child protection. The Trust aims to ensure as far as is possible that anyone, paid or unpaid, who seeks to work in our organisation and who gains access to children, is safe to do so. As such, you may be required to undertake a Disclosure and Barring Check as part of the recruitment process if appointed to a post with direct access to children or vulnerable adults.

Barts Health promotes active travel as part of its goal to reach Net Zero. Each site is accessible by public transport and the Trust has a cycle to work scheme and some sites have Brompton Hire Pods.

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