Deputy Accommodation Manager

Job description

The Deputy Accommodation Manager plays a key role in supporting the delivery of high-quality accommodation services for residents, while assisting with the effective day-to-day management of accommodation sites. Working closely with the Accommodation Manager, the role helps ensure a safe, compliant and customer-focused environment, building positive relationships with residents, partners and colleagues to deliver excellent service and maximise resident satisfaction.

Principal duties and responsibilities include, but are not limited to:

• Maximise our income by taking prompt action to manage rent arrears including providing support/signposting, issuing legal proceedings, maintaining accurate transaction records, processing payments efficiently and recovery of rechargeable services.
• Maintain high levels of occupancy by ensuring compliance with the voids and allocations process including maintaining the local housing waiting list, working collaboratively with our partners on nominations, promptly shortlisting and verifying potential residents and delivery of local marketing initiatives to attract prospective customers.
• Proactively manage potential long-term voids by identifying short-term letting opportunities and working with the marketing & customer experience team to promote our accommodation on relevant platforms.
• Provide sector leading customer service by ensuring we pro-actively manage the needs of our diverse residents throughout their stay, deliver a comprehensive site induction, promote cohesive living, meet our service standards and lead on the delivery of community events.
• Work collaboratively with the surveying team to ensure we have an effectively repairs service, outsourcing works if demand or complexity of the repair exceeds the capacity/capability of the Estate Maintenance Officer.

This is a fixed-term contract until July 2027. The role is a full-time opportunity, working 35 hours per week on a hybrid basis. The successful candidate will be based at our Luton office, with hybrid working and an expectation of around 4 days per week in the office.

What you'll need:

• Understanding of key workers services including best practice, the regulatory framework and relevant legislation within which Registered Providers operate.
• Customer-focused.
• A 'can do', proactive approach to problem solving.
• Confident using business systems and digital tools, with the ability to learn new software and processes quickly.
• Able to work under pressure with minimum supervision.
• Able to build effective collaborative relationships.

In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible.

Closing Date: Wednesday 9th September 2026 at 23:59

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Internal mobility

In line with our Recruitment Policy, colleagues are able to apply for internal roles once they've passed their probation. Interviews will only be arranged once this has been confirmed.

Colleagues who have recently started a new internal role won't be able to apply for another internal move for at least 12 months. Please refer to the Recruitment Policy for more detail.