Damp and Mould Support Officer

Job description

Job Description

Salary range: Grade £36,693- £37,794 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Damp and Mould Support Officer - Grade 6

Provide the coordination and administrative support that keeps damp and mould cases on track

About the role

We're looking for a Damp and Mould Support Officer to join our Housing Assets & Repairs service.

You'll provide case management and practical support for damp and mould cases, working with residents, repairs teams, contractors and other Housing services to make sure cases, inspections, works and enquiries are effectively progressed.

You'll monitor outstanding works, coordinate inspections and follow-up actions, keep residents informed and make sure case information and outcomes are accurately recorded. You'll also help resolve complaints and service issues, identify matters that need escalating and support the monitoring of contractor performance and service quality.

About you

You'll bring property maintenance experience, preferably gained within housing, including experience of property inspection, diagnosing common property defects and working with construction contractors or consultants.

You'll understand the building industry, property maintenance and common property defects, and how these apply within a housing repairs environment.

You'll also have strong customer service, communication and organisational skills, with experience of dealing directly with residents and progressing enquiries or issues through to resolution. You'll be able to manage competing priorities, work effectively with contractors and colleagues and make sure actions are followed through to completion.

Why join us?

Damp and mould can have a significant impact on residents and their homes. In this role, you'll help make sure cases are actively progressed, residents are kept informed and agreed actions are followed through.

You'll work across residents, repairs teams and contractors, contributing to the quality and responsiveness of a service that is a key priority for Housing.

You'll also benefit from the Local Government Pension Scheme, up to 31 days annual leave subject to eligibility plus Bank Holidays, family-friendly provisions, flexible and agile working in line with service requirements, and 24/7 Employee Assistance Programme support.

To view the job profile please click here

Application closing date: Friday 2 October 2026

Assessment/Interviews: Week Commencing 1 November 2026

Apply early

This vacancy may close without notice if a sufficient number of applications are received. Early application is therefore encouraged.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee an interview to disabled applicants who meet the minimum criteria for the role.

About Us

Croydon Council's priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we're proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council's new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.