Cymru Virtual Family Space Family Link Worker

Job description

Cymru Virtual Family Space is a free, bilingual (Welsh and English) service that provides online support to parents and carers across Wales. Through workshops, parenting programmes, resources and direct support, we help families access the information, guidance and connections they need to support their children and family wellbeing.

We are seeking an enthusiastic and compassionate Welsh-speaking Family Link Worker to join our growing team.

This is a Welsh Essential Project Worker 2 role. The post offers hybrid working, with the majority of work undertaken remotely from home. There will be occasional requirements to attend face-to-face meetings, training and service events. Evening and weekend working may be required to meet the needs of families and service delivery.

About the Role

As a Family Link Worker, you will play a vital role in supporting parents and carers to engage with the wide range of support available through Cymru Virtual Family Space. Working primarily on a one-to-one basis, you will build relationships with families, identify barriers to engagement and provide practical and emotional support to help them access our workshops, parenting programmes and other services. You will also work alongside parents and carers to ensure their experiences, views and feedback directly influence the development of the service, helping us deliver support that meets the needs identified by families themselves.

The role will involve undertaking brief assessments to understand individual needs and circumstances, providing information and guidance, and signposting families to appropriate local and national services where additional support may be beneficial.

You will support parents and carers to develop the confidence and skills needed to participate in virtual groups and online learning opportunities. This may include helping families to overcome anxiety about joining groups, increasing their digital confidence, and providing encouragement throughout their engagement with the service.

Working closely with facilitators and colleagues across the service, you will help ensure that families receive the right support, at the right time, in a way that works for them.

Key Responsibilities

• Provide one-to-one support to parents and carers across Wales through telephone, video call and other virtual methods.
• Build positive relationships with families and identify barriers preventing engagement with support services.
• Support parents and carers to access and engage with Cymru Virtual Family Space workshops, parenting programmes and resources.
• Help families develop confidence in participating in virtual groups and increase their digital skills where required.
• Undertake brief assessments to identify needs, strengths and appropriate support options.
• Provide information, guidance and signposting to relevant local and national services.
• Maintain accurate records in line with Barnardo's policies and procedures.
• Work collaboratively with colleagues to ensure families experience a seamless and supportive journey through the service.
• Promote the service and contribute to outreach and engagement activities across Wales.
• Occasional weekend and evening working.

What We're Looking For

We are looking for someone who:

• Is fluent in Welsh and English, with the ability to communicate confidently in both languages.
• Has experience of delivering family support, parenting interventions, or related programmes using a strengths-based approach.
• Has knowledge and understanding of the challenges that can impact family functioning, parenting confidence and children's wellbeing and development.
• Has experience of facilitating groups, in person or virtually.
• Has excellent communication and relationship-building skills.
• Is confident using digital technology and can support others to develop their digital confidence.
• Has knowledge of safeguarding and working within professional boundaries.
• Is passionate about improving outcomes for children, young people and families across Wales.

Application Process:

Please include clear and detailed examples within your application demonstrating how you meet the requirements outlined above and within the Job Description/Person Specification. Relevant experience may come from paid employment, volunteering, training or education.

Need more information? Please contact: Rachel Cooper, Children's Services Manager - [email protected]

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

Trosolwg o'r Rôl

Mae Gofod Rhithiol Teulu Cymru yn wasanaeth dwyieithog (Cymraeg a Saesneg) am ddim sy'n darparu cymorth ar-lein i rieni a gofalwyr ledled Cymru. Trwy weithdai, rhaglenni rhianta, adnoddau a chymorth uniongyrchol, rydym yn helpu teuluoedd i gael gafael ar y wybodaeth, yr arweiniad a'r cysylltiadau sydd eu hangen arnynt i gefnogi llesiant eu plant a'u teuluoedd.

Rydym yn chwilio am Weithiwr Cyswllt Teuluoedd brwdfrydig a thosturiol sy'n siarad Cymraeg i ymuno â'n tîm sy'n tyfu.

Mae hon yn rôl Gweithiwr Prosiect Hanfodol Cymraeg 2. Mae'r swydd yn cynnig gweithio hybrid, gyda'r rhan fwyaf o'r gwaith yn cael ei wneud o bell o'ch cartref. Bydd gofyn achlysurol i chi fynd i gyfarfodydd wyneb yn wyneb, hyfforddiant a digwyddiadau'r gwasanaeth. Efallai y bydd angen gweithio gyda'r nos ac ar benwythnosau i ddiwallu anghenion teuluoedd a chefnogi darpariaeth y gwasanaeth.

Ynglŷn â'r Rôl

Fel Gweithiwr Cyswllt Teuluoedd, byddwch yn chwarae rôl hanfodol wrth gefnogi rhieni a gofalwyr i ymgysylltu â'r dewis eang o gymorth sydd ar gael drwy Ofod Rhithiol Teulu Cymru. Gan weithio'n bennaf ar sail un-i-un, byddwch yn meithrin perthnasoedd â theuluoedd, yn nodi rhwystrau i ymgysylltu ac yn darparu cymorth ymarferol ac emosiynol i'w helpu i gael mynediad at ein gweithdai, rhaglenni rhianta a gwasanaethau eraill. Byddwch hefyd yn gweithio ochr yn ochr â rhieni a gofalwyr i sicrhau bod eu profiadau, eu barn a'u hadborth yn dylanwadu'n uniongyrchol ar ddatblygiad y gwasanaeth, gan ein helpu i ddarparu cymorth sy'n diwallu'r anghenion a nodwyd gan deuluoedd eu hunain.

Bydd y rôl yn cynnwys cynnal asesiadau byr i ddeall anghenion ac amgylchiadau unigol, darparu gwybodaeth ac arweiniad, a chyfeirio teuluoedd at wasanaethau lleol a chenedlaethol priodol lle gall cymorth ychwanegol fod yn fuddiol.

Byddwch yn cefnogi rhieni a gofalwyr i ddatblygu'r hyder a'r sgiliau sydd eu hangen arnynt i gymryd rhan mewn grwpiau rhithwir a chyfleoedd dysgu ar-lein. Gall hyn gynnwys helpu teuluoedd i oresgyn pryder ynghylch ymuno â grwpiau, rhoi mwy o hyder iddynt gydag offer digidol, a'u hannog wrth iddynt ymgysylltu â'r gwasanaeth.

Gan weithio'n agos gyda hwyluswyr a chydweithwyr ar draws y gwasanaeth, byddwch yn helpu i sicrhau bod teuluoedd yn derbyn y gefnogaeth gywir, ar yr adeg iawn, mewn ffordd sy'n gweithio iddyn nhw.

Cyfrifoldebau Allweddol

• Darparu cymorth un-i-un i rieni a gofalwyr ledled Cymru dros y ffôn, trwy alwad fideo a dulliau rhithwir eraill.
• Datblygu perthnasoedd cadarnhaol gyda theuluoedd a nodi rhwystrau sy'n eu hatal rhag ymgysylltu â gwasanaethau cymorth.
• Cefnogi rhieni a gofalwyr i gael mynediad at weithdai, rhaglenni rhianta ac adnoddau Gofod Rhithiol Teulu Cymru ac ymgysylltu â nhw.
• Helpu teuluoedd i ddatblygu hyder wrth gymryd rhan mewn grwpiau rhithwir a gwella eu sgiliau digidol lle bo angen.
• Cynnal asesiadau byr i nodi anghenion, cryfderau ac opsiynau cymorth priodol.
• Darparu gwybodaeth, arweiniad a chyfeiriad at wasanaethau lleol a chenedlaethol perthnasol.
• Cadw cofnodion cywir yn unol â pholisïau a gweithdrefnau Barnardo's.
• Gweithio ar y cyd â chydweithwyr i sicrhau bod teuluoedd yn profi taith ddi-dor a chefnogol drwy'r gwasanaeth.
• Hyrwyddo'r gwasanaeth a chyfrannu at weithgareddau allgymorth ac ymgysylltu ledled Cymru.

• Gweithio'n achlysurol ar benwythnos a gyda'r nos.

Beth rydyn ni'n chwilio amdano

Rydyn ni'n chwilio am rywun sydd:

• Yn rhugl yn y Gymraeg a'r Saesneg, gyda'r gallu i gyfathrebu'n hyderus yn y ddwy iaith.
• Profiad o ddarparu cymorth i deuluoedd, ymyriadau rhianta, neu raglenni cysylltiedig gan ddefnyddio dull sy'n seiliedig ar gryfderau.
• Gwybodaeth a dealltwriaeth o'r heriau a all effeithio ar ryngweithio teuluol, hyder o ran rhianta a llesiant a datblygiad plant.
• Profiad o hwyluso grwpiau, wyneb yn wyneb neu ar-lein.
• Sgiliau cyfathrebu a meithrin perthynas rhagorol.
• Yn hyderus wrth ddefnyddio technoleg ddigidol ac yn gallu cefnogi eraill i ddatblygu eu hyder digidol.
• Gwybodaeth am ddiogelu a gweithio o fewn ffiniau proffesiynol.
• Yn angerddol am wella canlyniadau i blant, pobl ifanc a theuluoedd ledled Cymru.

Proses Ymgeisio:

Dylech gynnwys enghreifftiau clir a manwl yn eich cais sy'n dangos sut rydych chi'n bodloni'r gofynion a amlinellir uchod ac o fewn y Disgrifiad Swydd/Manyleb y Person. Gallech fod wedi cael profiad perthnasol trwy swydd gyflogedig, gwirfoddoli, hyfforddiant neu addysg.

Angen rhagor o wybodaeth? Cysylltwch â: Rachel Cooper, Rheolwr Gwasanaethau Plant - [email protected]

Sylwerwch, oherwydd y nifer uchel o geisiadau am rai swyddi, gall yr hysbyseb hon gau cyn y dyddiad cau a ddangosir. Rydym yn argymell eich bod yn gwneud cais am y rôl hon cyn gynted â phosibl.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values . We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band - this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.