Customer Service Assistant

Job description

Customer Service Assistant

Residential Services

115793

Grade 3 £25,547 - £25,804 pa (pro-rata)

15-Sep-2026 23:30

Hours of work: Part-time - 25 hours per week

Monday 3 pm - 8 pm, Tuesday 3 pm - 8 pm, Wednesday 4 pm - 8 pm, Thursday 4 pm - 8 pm, Sunday 9 am - 4.30 pm

Tenure: Permanent

The above position is available for Vine Court Halls of Residence.

Acting as the first line of enquiry for students, staff, contractors, deliveries and visitors. Duties include working on reception handling a wide variety of enquiries, distribution of mail and parcels, carrying out health and safety checks, reporting repairs and generally responding to operational issues as required and working to assist the Reception Supervisor in ensuring that there is an efficient and effective delivery of the customer service.

You should have 3 GCSEs at Grade C or above (or equivalent) including English Language with excellent communication skills and a working knowledge of Microsoft Office and Outlook. Relevant experience in a customer service/hospitality environment is essential.

There are opportunities for progression and development within the department and the wider network of the University and a number of training courses available that is relevant to the role.

Previous experience in a customer service/hospitality environment is essential.

Our commitment to Equality, Diversity and Inclusion

We are committed to enhancing a workforce as diverse as our community and particularly encourage applicants who are of minoritised genders and ethnic backgrounds, living with a disability, and/or are members of the LGBTQIA+ community.