Customer Service Assistant

Job description

Job title and organisation: Customer Service Assistant - Unity Housing Association
Salary: £23,819 - £26,522
Hours: 35
Contract: Permanent
Location: 21 Savile Mount, Leeds, LS7 3HZ
Closing Date and Time: Tuesday 1 September 2026

Strictly no agencies and previous applicants need not apply.

As a Customer Services Assistant, you will act as the &slshquot;voice and face&slshquot; of Unity Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators..
We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services.

The right candidates will be highly customer-focused and committed to delivering quality services to our residents and work effectively and proactively with colleagues to give our customers an exceptional customer experience.

Main objectives of the post

To support the Housing Operations Directorate and Enterprise Team to deliver an efficient and effective service.

To be a strong communicator and accurately record information.

Be the first point of contact for tenants on all housing matters and tenants of Leeds Media Centre.

The full job pack can be found on our website www.unityha.co.uk

To apply, please submit your CV together with a covering letter demonstrating how you meet the person specification of the role to [email protected]

The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.
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