Customer Service Advisor

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Are you a confident communicator who enjoys helping people and providing great customer service? We're looking for a Customer Service Advisor to join our Travel team in Ipswich. This is a full time, office based role working Monday to Friday, 9:00am to 5:30pm.

You'll be the first point of contact for customers contacting us about travel and accident & health claims, providing a professional and supportive service during what can often be a stressful time. Handling a high volume of telephone and email enquiries, you'll play a key role in gathering information, processing claim form requests and supporting the wider Claims team.

This role offers an excellent opportunity to develop your knowledge of the insurance industry and can provide a pathway into a Trainee Claims Handler position for individuals looking to progress their career.

How you'll make an impact

• Handle a high volume of customer enquiries via phone and email.
• Gather claim information and ensure details are recorded accurately.
• Process claim form requests and manage customer correspondence.
• Update internal and external systems with claims information.
• Support the wider Claims team with administrative tasks and payment processing.
• Deliver a high standard of customer service in a busy environment.

About you

• Confidence communicating with customers over the phone and an excellent telephone manner.
• Previous customer service experience.
• Strong communication and interpersonal skills.
• Good attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.
• Must be eligible to work in the UK.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)