Customer Service Administrator

Job description

Customer Service Administrator

Estates & Facilities

Campus Support

Grade 4, £27,241 to £27,865 depending on experience

Are you passionate about making a difference? Do you have a strong sense of responsibility for your own actions, love to be organised and self-motivated and have a high level of attention to detail? Do you take pride in all that you do and love to provide a great customer service?

If your answer to these questions is yes, then the role of Customer Service Administrator within the Estates and Facilities team at Sheffield Hallam University may be the right position for you.

We are focused on the providing a great service which provides our staff, students, and customers with a memorable campus experience.

While carrying our diverse role we provide a high standard service while supporting the university one team culture. We thrive on the busy and diverse nature of the role and remain positive, dedicated and determined to produce quality work for ourselves and the team around us.

We fulfil many crucial roles in the everyday running of the university. The team are responsible for the University Switchboard and call handling, reception which provides a first point of contact between customers and our service providers.

36 hours working pattern over 4.5 days

The working pattern for this role is 4 full days Monday, Tuesday, Thursday and Friday and half a day on a Wednesday (PM e.g. 12-4 or 1-5pm), between the hours of 8.30am - 5.00pm. Although flexibility may be required to cover team annual leave etc. where possible.

We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment.

You will be contractually enrolled into the Local Government Pension Scheme (LGPS) one of the largest and most generous defined benefit pension schemes in the country.

Find out more about the LGPS.

If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available.

Sheffield Hallam welcomes applications from all candidates irrespective of age, pregnancy and maternity, disability, sex, gender reassignment, sexual orientation, race, religion or belief, or marital or civil partnership status.

For this job we particularly welcome applications from ethnic minority applicants who are underrepresented in this area/this type of job at Sheffield Hallam.

The role is not eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK. For more information, please visit the UKVI Guidance before applying.

To find out more, take a look at our guide to applying.

We recommend you download the job description and person specification when you apply, as this will not be available once the job has closed.

Accessibility

We are committed to ensuring our materials are accessible to all. If you encounter any accessibility barriers or have suggestions for improvement please contact us using our web accessibility report form . Your feedback helps us enhance our accessibility efforts and improve our services.

Contact Person : Jackie Hartley
Contact Number : 0114 225 5555

Date Advertised : 02-Nov-2026
Employment Type : Permanent - Part Time

Job number : 120768
Contact Email : [email protected]