Customer Repair Advisor

Job description

We're looking for friendly, motivated people who love helping others and creating brilliant customer experiences. As an accredited, award winning contact centre, we're proud of our reputation for being warm, reliable and genuinely helpful, and now we'd love you to be part of it!

In this role, you'll be handling calls and digital enquiries, helping residents by diagnosing and raising repairs, and keeping everyone in the loop, from residents and colleagues to contractors.

We're open for customers between 08:00 and 17:00, Monday to Friday, so you'll need to work flexibly within these hours.

This role is based at our office in Maidstone.

You'll be expected to complete your training and probation from the office., with hybrid working options available following this.

About you

If you're confident using your initiative, great with systems, and enjoy getting things done, you'll fit right in. Experience in a customer contact centre is helpful, but don't worry if you're new to it - we'll give you all the training you need.

• Fantastic communication skills: you listen well, take things in, and explain information clearly and simply.

• Confidence using multiple systems: you can multitask and navigate different applications quickly.

• Resilience: you stay calm and positive, even when customers are having a tough day.

• Strong organisation and attention to detail.

• A positive, can do attitude: you enjoy helping people and solving problems.

• Experience in repairs & maintenance (a bonus, but not essential).
About the team
You will work as part of a team of xx offering a comprehensive repairs service to maintain resident safety, security and warmth. This will include emergency, routine, and planned maintenance.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.