Customer Contact Specialist

Job description

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Vast Visibility specialises in the technology that powers Insurance Price Comparison Websites, working with most of the major UK Price Comparison brands. Our business is run from our conveniently located, city centre office in Peterborough, which is where the role is based.

As part of the Howden Group, which is one of the largest insurance broking groups in the world, our business is growing, and we are looking for enthusiastic Customer Contact Specialists to contact customers who have agreed to receive a telephone call so that we can assist them in their search for insurance cover. Using our state-of-the-art technology, you will be joining our company at the beginning of a new era of price comparison site shopping.

You will be making outbound and receiving inbound telephone calls on behalf of major price comparison websites. There is no cold calling - our customers have agreed for us to call them.

You don't need previous experience in this type of role as we will provide you with all the training you need. You just need to be confident and enjoy talking to people.

At Vast Visibility we believe in a healthy work-life balance so you will not have to work silly shifts with us. This is further demonstrated with our generous employee benefits:

• Basic Annual Salary of £22,425 to £23,500 plus a monthly bonus giving you an OTE in excess of £26,000 per annum

• 37.5 hours working week

• 23 days annual leave per year bank holidays

• Life Insurance and Workplace Pension

• Teambuilding events

Key Skills

• You will enjoy having conversations with people, listening and building relationships, as it's important that we really get to know our customers and understand their requirements so that we can help them find the right insurance provider.

• You may currently be working in a service or sales role and are now looking for a career and new challenge.

• You will have a passion to help people and give that excellent service so they will want to return when they have other insurance requirements.

• You will be ambitious. As Vast Visibility is part of the Howden Group there are plenty of opportunities to progress.

Qualifications and Experience

• You will have worked in a sales, service or similar environment - basically helping the general public with their needs - for a minimum of 1 year

• You have a basic IT knowledge - using email, word, excel

• You will have the ability to listen and converse professionally and clearly with people of all ages and backgrounds

Our team culture is one of Ownership, Collaboration, Compassion, and radical honesty. We are just a group of grown-ups working towards a common goal and remembering to stop and have some fun every now and then.

Our Culture: People First

We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:

* An employee-ownership model
* Aligned external investors
* The trust and integrity born of friendship
* Expertise
* Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.