Customer Care Coordinator

Job description

Circa £21,500 dependent on skills & experience
Permanent
Full time, 37 hours per week

Anglian Water offers a flexible approach, this role provides you the flexibility to work from home and from an Anglian Water office. Your base location will be Enterprise House in Lincoln.

Realise your potential!

We are recruiting for a Customer Care Co-ordinator to join our team on a permanent basis! As part of the Customer Experience team, you'll assist in the delivery of a business critical service to ensure that customers expectations are exceeded.

As our new Customer Care Co-ordinator you'll be responsible for managing all additional contacts, proactively monitor customer commitments and appointments, and ensure all confirmed work orders are analysed to verify correct completion.

A key part of this role is owning and taking full responsibility for customer issues, by providing an outstanding end to end service for customers. You'll also proactively screen confirmed work orders to verify satisfactory completion, reducing additional contacts. As well as this, you'll run a daily intensive care report, taking appropriate action for unresolved customer issues.

As a valued employee, you'll be entitled to:

• Full private healthcare with no excess
• 23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion

• An excellent Family Leave package - to help you support your family
• A flexible working culture
• Competitive pension scheme - we double-match your contributions up to 6%
• Life Assurance at eight times your salary
• Personal Accident cover - up to 5x your salary

• Bonus Scheme
• Lots of great discounts
• Flexible benefits to support your wellbeing and lifestyle
• Paid time off when you're physically and mentally unwell

What does it take to be a Customer Care Co-ordinator?

• Excellent customer service including direct customer contact and query resolution experience, and manager call-backs
• Able to produce statistics and business reports for internal and external use
• Excellent communication both written and verbal
• Able to demonstrate the ability to remain calm, tolerate and professional

• Able to show excellent problem analysis and problem solving skills

Opportunities are open to all suitably qualified candidates.

Why Anglian Water?

Anglian Water are an award-winning organisation with almost 5,000 employees and over 6 million customers. We're proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award.

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential.

Closing date: 8th March 2022

#loveeverydrop