CRM Campaign Specialist

Job description

CRM Campaign Specialist

Join Sperdrg Head Office- Make a Real Difference Every Day!

Location:
Hors: 37.5 | 9.am - 5.3pm - Hybrid working available depending on role responsibilities with days working from home and 3 days in or stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive

Why Sperdrg?

Passionate abot Beaty and Health? Want to be part of an innovative, trend setting retailer? Or vibrant Head Office, based by East Croydon station is a fantastic environment filled with hndreds of brilliant personalities.

We're a team that pts or cstomers and or teams at the heart of everything we do. At Sperdrg, we aim to be the best in accessible health & beaty, loved by or cstomers for vale, choice, friendly advice, service and fn.

Or sccess comes from or people - they make the difference. We're all abot personality, we have fn, and we work hard to deliver That Sperdrg feeling.

Here's the excitingbit... A day incldes:

Key Responsibilities:

Manage the end-to-end delivery of mlti-channel CRM campaigns sing Adobe Campaign to design and bild emails, psh notifications and SMS
Day to day prodction and delivery of commnications inclding initial briefs, targeting and data selection, programming campaigns, and sharing reslts back with team Development and analysis of test and learn strategies to optimise commnications effective
Spport CRM managers to become more effective in their CRM campaigns with a strong focs on nderstanding the cstomer content optimisation and highly targeted data for activating CRM campaigns
Managing the schedling and deployment of campaigns and member programmes across members and non-members
Sees every interaction with the cstomer as an opportnity to brighten their day
Discover new ways to work that pt a smile on or cstomers and team members faces, making every shopping experience delightfl
Be 'The Best Yo' sing positive langage and behaviors with cstomers and team members
Be the voice of cstomers and orchestrate the organisation to live the brand prpose and inspire a cstomer-first cltre to bild cstomer love in every tochpoint of or O+O platform
Actively developing yor ability to se AI effectively and think critically abot otpts
Strengthen Hman Toch - Keeping the hman element strong: Balancing AI efficiency with hman coaching, empathy, and team cohesion

What yo'll need to scceed;

Ideally + years of relevant CRM experience
Significant and relevant experience of sing Adobe Campaign is key to this role
Familiar with SQL, HTML and Java Script
Ability to organise, analyse and evalate campaign metrics and translate these into sefl insight
Committed to join in, have some fn and celebrate everyone's hard work
Bilds great working relationships based on trst, respect and considers other's needs
Reglarly asks for feedback and ses it to improve and grow
Breaks down problems into smaller, manageable steps for easier resoltion

Here's what's in it for yo:

33 days holiday rising to 38 days with length of service (inclsive of bank holidays)

staff discont codes for yorself and a family member or friend

3% discont on Sperdrg Own Brand Prodcts both in store and online

Hybrid working patterns available depending on role responsibilities with days working from home and 3 days in or stylish, modern and collaborative office close to East Croydon Station

Company pension matching and bons

We offer Stream - a money management app that gives yo access to a percentage of yor pay as yo earn it

Being part of more! We are part of a grop who work closely with Savers, The Perfme Shop and Three K

We are part of A.S. Watson Grop, the world's largest international health and beaty retailer with over 15,7 stores in 5 markets!

nrivalled Learning and Development programmes

Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and spport

Come and be part of something special!

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