Coroner's Service Support Assistant

Job description

Coroner Service Spport Assistant

Location - Chelmsford

Fll-Time, Temporary

6 Month Contract

37 Hors per Week

Salary - £13.49 PAYE / £17.75 mbrella

Closing Date: Monday 5th October 6

Please note this is a temporary opportnity for 6 months. Yo will be reqired to work from Seax Hose, Chelmsford, daily dring Probation for training and development prposes and thereafter to 3 days per week with Line Manager agreement.

The Opportnity

Essex Coroners Service spports 4 fll-time Coroners in stattory dties as independent jdiciary investigating the nnatral deaths across Essex, inclding Sothend and Thrrock. The service has 5,5 referrals per year and holds over 1, inqests a year.

The Coroners' Service Spport Assistant works as part of a small, bsy team providing administrative spport to the HM Coroner. The role spports all aspects of the service inclding logging new cases, initial contact with families, acting as jry bailiff, preparing treasre cases right throgh to Disclaimer or Treasre Inqest, maintaining cort schedles and mch more. The admin team work closely with Coroner Officers, managers and HM Coroners to spport the modernisation of the service.

'This Role reqires dealing daily with bereaved families at a very difficlt time, and so excellent cstomer care skills are essential as well being very organised with p-to-date IT skills are 'Essential'. This Team is also responsible for championing cstomer needs.'

Accontabilities

Responsible for sing specialist, procedral and organisational knowledge to filter incoming contact; dealing with the commnication directly or referring it to the appropriate officer in a timely manner and ensring senior staff are informed of rgent/important developments.

Responsible for sing initiative and taking independent actions in order to deal with qeries/complaints.

Responsible for providing high qality, accrate and efficient spport to a team of coroner officers, mch of which will be of a confidential natre, and to organise and qality check own work.

Responsible for carrying ot file administration, arranging and managing jries for Coroners inqests as instrcted.

Responsible for demonstrating effective commnication and engagement with all service sers and cstomers (internal and external).

Responsible for maintaining and developing accrate confidential records and filing, both manal and electronic to ensre efficient and effective storage and retrieval of information.

Working collaboratively with the wider Coroners Service team to spport the development of high professional standards, a commitment to service excellence and continos improvement.

Spporting the modernisation of the Coroner's Service, delivery of efficient processes and collection of performance data.

Specific individal and shared targets and objectives are defined annally within the performance management framework.

The Experience Yo Will Bring

Edcated to GCSE level (inclding Maths and English)/NVQ Administration Level or eqivalent by experience.

Excellent working knowledge of Microsoft Office applications, inclding Word, Otlook, PowerPoint, and Excel.

Excellent IT and Keyboard Skills.

Experience of effective working as a team member and ability to liaise with a wide variety of people.

Experience of dealing with telephone enqiries.

Proven effective commnication and interpersonal skills.

Ability to prioritise effectively.

Ability to present information in an accrate, orderly, and disciplined manner.

To read more abot s please visit: Climate, Environment and Cstomer Services

Why Essex?

As one of the largest and most dynamic K local athorities, Essex offers a stimlating pblic service environment. Covering over 1,4 sqare miles and serving 1.8 million residents, we're committed to transformational change and delivering better qality at lower cost. Recognised in the top three of the latest IMPOWER index for prodctivity, we ensre everyone matters in Everyone's Essex. With flexible working options and a focs on innovation, whether yo are looking to develop yor career or contribte to the local commnity, Essex is the ideal place for yo.

In March 6, the Government annonced that concils in Greater Essex will be reorganised into five new nitary athorities from April 8. In addition to this, Greater Essex has been accepted on to the devoltion priority programme, where we will work towards establishing a Mayoral Combined Conty Athority. Yo can read more abot these changes, and what this may mean for this role, on or careers site.

Essex Conty Concil is prod to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply nder or Job Interview Scheme if they meet the minimm reqirements of the job. Please speak to or Recriters if yo reqire any reasonable adjstments dring the process. We're also committed to interview all veterans and care leavers, who meet the minimm reqirements of the role for which they are applying.

Once yo've secred yor role within Essex Conty Concil yo will receive many great employee benefits, inclding spport for npaid carers and flexible working arrangements to accommodate their needs.

At Essex Conty Concil, we vale integrity and ethical behavior. We kindly ask that yo embrace or code of condct and the Nolan principles, inclding throghot the recritment process. Yor commitment to these standards helps s maintain a positive and respectfl workplace for everyone.

As part of employment with Essex Conty Concil (ECC) shold yor role reqire a DBS check yo will be reqired to register with the DBS pdate service. The DBS pdate service ensres all registered DBS certificates are kept p to date and allows athorised parties to view the stats of yor certificate. This is an annal sbscription, and yo will be responsible for ensring this is maintained. For frther information on the DBS pdate service please go to https://www.gov.k/dbs-pdate-service

Essex Conty Concil is committed to safegarding and promoting the welfare of children and vlnerable adlts and expects all employees and volnteers to share this commitment.

If yo wold like to be kept p to date on other relevant opportnities, blogs, news, events and indstry related news at Essex Conty Concil, please join The Essex Talent Commnity

If yo have qeries on this role or reqire anything frther, please email [email protected]

Follow s on Facebook, Twitter, Instagram and LinkedIn. Frther details can be fond on or careers page.

Downloads

Pay and Reward | Or Ways of Working | Abot s | Organisation Behaviors