Contract Support Admin Assistant

Job description

The Vacancy

Fulltime: 37hrs per week - Fixed Term Contract (5 Months)
Proposed Interview Date: TBC

We're looking for a Contract Support Admin Assistant to join our Strategic Asset Management team. This is a fantastic opportunity for someone who enjoys helping people, thrives in a busy office environment, and takes pride in delivering excellent customer service.

What you'll be doing:

• Being the first point of contact for tenants, contractors, and partner organisations via phone and email.
• Raising job instructions and coordinating appointments with our workforce and contractors.
• Processing invoices and supporting budget holders with administrative tasks.
• Maintaining accurate records and ensuring data is up to date across our systems.
• Providing essential administrative support to help the team deliver a great service.

For a full list of responsibilities, please see the attached Role Profile

What you'll bring:

• A friendly, professional, and empathetic approach to customer service.
• Strong communication and interpersonal skills.
• Excellent organisation and attention to detail.
• Confidence using Microsoft Word, Excel, Outlook, and Teams.
• The ability to work independently and as part of a team.
• A positive, enthusiastic attitude and a willingness to learn.

If you're proactive, energetic, and passionate about supporting customers and colleagues, we'd love to hear from you.

The Company

We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.

We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.

We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.

At Saffron

At Saffron, we want our people to feel valued, supported and proud to be part of our community. We know that by working together, learning from one another and embracing new ideas, great people deliver great services for our tenants and communities. We care about the impact we have on people and put others at the heart of every decision we make, acting with integrity, professionalism and empathy. We trust our colleagues to take responsibility, do the right thing and look for better ways to serve others. We are looking for people who share our commitment to collaboration, care and positive change, and whose values align with ours: Achieve More Together, Make a Difference and Create Better Ways.

You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.

We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.

As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.

Our Strategy

Inspiring Organisation:
Outstanding colleague engagement

Inspiring Organisation sets out the path to outstanding colleague engagement which we believe necessary to achieve 90% tenant satisfaction, and the actions we will take over the next year.

Inspiring Communities:
90% customer satisfaction

Inspiring Community sets out the path to increasing tenant satisfaction from 74% to 90%, and the actions we will take over the next year.

Inspiring Innovation:
Creating £3m of capacity to invest

Inspiring Innovation sets out the path to freeing up a further £3m per year that we believe necessary to invest in providing the best possible home, service and workplace, and the actions we will take over the next year.

Governance

We will operate in a culture where strong governance, compliance and risk assessment is business as usual.

Homes

We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers.

Our Benefits

Learning And Development

Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses

Time Off

Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave

Prioritising Mental Health

Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins

Aviva Pension Scheme

Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover

Health Schemes

Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]

Salary Sacrifice Schemes

Cycle to work, and Tusker Car Scheme

Shopping discounts

Access to our Employee Assistance Programme

staff recognition awards

Support for your qualifications

Pension

Access to our mental health first aiders