Contract Management Specialist - ICT

Job description

Contract Management Specialist - ICT

Force

South Wales Police

Role Type

Police Staff

Business Area

Information & Communication Technologies

Department

Information Communications Technologies

Location

Bridgend

Grade

PO2

Salary

£43,668.00 - £47,046.00

Part/Full Time

Full Time

Hours per Week

37

Type of Contract

Permanent

Level of Welsh language ability required?

2

Shortlisting Date

16 November 2026

Interview Date

23 November 2026

Closing Date

11/11/2026, 15:00

Job Advert Description

Contract Management Specialist ICT

Location: South Wales Police Headquarters, Bridgend, Wales

Permanent

Salary £43,668.00 - £47,046.00

• Are you looking for your next career step?
• Do you want to be a part of an Innovative Organisation?

About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Contract Management Specialist, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!

The role

We are seeking an experienced IT Procurement/Contracts Management professional to join our busy ICT Department at South Wales Police. The successful candidate will report to the Businesses Services Manager and is responsible for areas of Business Management including procurement, contract management, and supplier relations. The role's purpose is to ensure the delivery of IT Commercial Services to support business and project delivery, internal customers, external agencies/partners, and suppliers, to pursue efficient and effective solutions in line with contracted service levels.

Responsibilities:

• Ensure the delivery of high-quality IT Commercial and Procurement services to internal customers.
• Manage and coordinate Procurement, Contract and Supplier management processes.
• To lead the commercial relationship with key suppliers, ensuring that all commercial issues are negotiated effectively, and that best value is delivered from key contracts.
• Act as a point of contact for IT Contract-related issues and escalations
• Identify and implement improvements to Supplier delivery, Supply chains and Contracts.
• Monitor and report on Contact delivery performance against SLAs and KPIs and take appropriate action to resolve issues / improve services.
• Collaborate with other ICT teams to ensure that IT services align with business needs.

Requirements:

• Must possess a relevant degree and/or hold other significant ICT or Business Management related qualifications or demonstrate relevant experience.

• Proven skills in managing and operating within agreed ICT Business Management processes at an organisation of comparative size, using a diverse range of technology-based services.

• Proven experience in ICT Business Management in one or more of the following areas:
• Proven experience of increasing ICT efficiency, reducing risks, and improving performance through the implementation of IT business management.

Must have a good understanding of Data Protection and Freedom of Information issues and be up to date with current legislation, policy, and procedures.

Where you'll fit in:

The ICT Contract Management Specialist sits within the Service Delivery section of the department. Reporting to the Business Services Manager, your areas of responsibility will include:

• ICT Service Management Systems, Software and Services
• ICT Stakeholder Relations Management,
• ICT Supplier Management
• ICT Procurement
• ICT Contracts Management

This role will also provide cross-functional resilience within the ICT Business Support Unit.

Benefits Include:

• Training and professional development opportunities
• Local Government Pension Scheme
• 24 days Annual Leave increasing to 29 days after 5 years employment.
• Flexible working dependant of duties
• Free on-site parking
• On site fitness centre and canteen
• Collaborative and supportive work environment.
• Cycle to work scheme.
• Wellness programmes
• SWP Diolch Vectis & Blue light Discount Card
• Opportunity to make a meaningful contribution to public safety and community well-being.

Diversity, Equality & Inclusion

As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide.

South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves.

We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation.

Applications are welcomed from all under-represented groups, and support will be made available for all applicants as and when requested.

The successful Candidate must be willing to undergo vetting to MVSC Vetting.

Please note, if you are subject to an ongoing PSD investigation, you appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

For more information about the role please contact [email protected]

Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process.

Application Closing: 23rd October 1PM

Shortlist announcement: w/c 26th October 2026

In person assessment and interview: w/c 9th November 2026

Document Attachment (English)

Document Attachment (Welsh)

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