Contact Officer

Job description

Contact Officer

Employing Force

Dorset

Contract Type

Permanent

Department

Dorset Office of the PCC

Location

Police Headquarters, Winfrith, Dorset

Type of working arrangement

Hybrid Worker

A Hybrid Worker is an employee whose role can be performed remotely from a variety of alternative locations including force premises, partner organisation premises or a member of staff's home.

This role will require the post holder to travel to alternative locations on an ad hoc basis to undertake the role, travel expenses will be reimbursed in accordance with force policy.

Grade

Scale E

Advertised Internally / Externally

Internal and External Recruitment

Salary

Starts at £30,333 rising by yearly increments to a maximum of £34,662

Salary Information

The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.

Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.

Does Flexi-Time apply to this role?

Yes

Additional allowance information

For additional information on allowances please see our page

Hours per week

Minimum 18.5 up to 30

We welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.

Published role profile/ job description

Competency and Values Framework (CVF)

Level 1: click for details of the CVF level for this specific role.

Assessments will commence on the week of

7 December 2026

Job Advert Description

Are you looking for a rewarding role where you can make a real difference to people across Dorset?

The Office of the Police and Crime Commissioner is seeking a Contact Officer to support members of the public who wish to share concerns, provide feedback, or seek assistance on matters relating to policing and community safety.

This rewarding role requires empathy, professionalism, and the ability to manage a varied workload while dealing with sensitive and sometimes complex issues. You will work closely with colleagues and partners to ensure enquiries are managed effectively and that individuals receive a timely and high-quality service.

Do you think you could...

• Communicate confidently and professionally, both verbally and in writing, with a wide range of people, including the Police and Crime Commissioner, members of the public and key stakeholders?
• Keep clear records, manage a varied workload, prioritise enquiries and ensure responses are accurate and provided within agreed timescales?
• Use your initiative and sound judgement to identify urgent or sensitive issues and ensure they are directed to the appropriate people?
• Work collaboratively with colleagues, Dorset Police and other partners to help progress enquiries effectively?

If so, this could be the opportunity for you!

No two days are the same, and this role offers the opportunity to make a positive contribution to the work of the Office of the Police and Crime Commissioner and the service it provides to the people of Dorset.

We are an employer that values diversity and inclusion and are committed to supporting flexible ways of working. This post is part-time and may be suitable for a range of working patterns, including term-time only working. We welcome discussions with applicants about their preferred working arrangements at interview.

If you would like an informal discussion about the role and its responsibilities, please contact

Hours per week:

Between 18.5 and 30 hours per week.

Interview and Assessment:

Assessment will take place week commencing 7th December 2026.

Interviews will be held on 10th December 2026 Interviews to be held in person, at Dorset Police HQ, Winfrith.

Closing Date

25/11/2026, 12:00

Under the Local Government and Housing Act 1989 this post is politically restricted. A politically restricted post prevents an individual from having any active political role either in or outside the workplace and will automatically be disqualified from standing for or holding elected office. They are also restricted from canvassing on behalf of a political party or a person who is or seeks to be a candidate, and speaking to the public at large or publishing any written or artistic work that could give the impression that they are advocating support for a political party. For more information, please visit our or see Alliance PSD20 Working Practice via SharePoint.

For Further Information, Please Contact:

Hiring Line Manager

Rachel Goodwin

Hiring Line Manager Position

Contact Manager

Hiring Line Manager Phone Number

N/A

Hiring Line Manager Email Address

[email protected]

How to apply: To apply for this role please click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application.

Already have an account? If you have previously created an account please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application.