Combined Service Co-ordinator

Job description

Detailed job description and main responsibilities

To ensure that all patients, visitors and members of staff are received in a prompt, courteous and pleasant manner on reception

Liaising with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion

Receive and open incoming post for your core service taking appropriate action as necessary.

Ensuring effective and efficient completion of the appointment process for your core service. Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.

Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities.

Highlight areas for improvement and action in agreement with Administration Manager , implement changes where appropriate.

Appointment Management In keeping with agreed departmental and team performance standards, be responsible for the following:

Ensuring effective and efficient completion of the appointment process for your core service.

Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.

Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.

Ensure 100% compliance with DNA procedure, notifying the Administration Manager of any trends and, where appropriate, make suggestions for improvements.

Person specification

Qualifications

Essential criteria

• Educated to GCSE including grades A-C in Maths and English
• IT knowledge and experience of using multiple IT systems

Desirable criteria

• Experience in Microsoft Excel packages including Word & Excel

Experience

Essential criteria

• Previous clerical/admin experience
• The ability to interact with others and work in a team
• Experiance in taking/making telephone calls in a busy office environment

Desirable criteria

• Understanding of the Radiology systems (CRIS, PATIENT CENTRE)
• Familiar with medical terminology

Communication and relationship

Essential criteria

• Excellent verbal and written communications skills.
• Can multi task and use own initiative

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

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