Colorectal Cancer Care Navigator

Job description

Job summary

We are seeking a compassionate and proactive Colorectal Cancer Navigator (Band 4) to join our Colorectal Nursing Department. Working closely with the Colorectal Clinical Nurse Specialists and wider multidisciplinary team, you will play a key role in supporting patients throughout their cancer journey, from diagnosis and treatment through to follow-up and survivorship care. The role focuses on providing coordinated, patient-centred support that addresses the physical, emotional and practical needs of patients and their carers.
Main duties of the job

As a Cancer Navigator, you will act as a key point of contact for patients, helping them navigate their treatment pathway and access the support and information they need. You will coordinate appointments, investigations and follow-up care, undertake holistic needs assessments, provide basic psychological support within agreed competencies, and respond to patient queries through effective telephone triage and signposting. You will also work collaboratively with healthcare professionals across primary, secondary and community care services to ensure seamless patient care.
About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job description

Job responsibilities

The successful candidate will support the delivery of high-quality cancer care by facilitating communication between patients, carers and healthcare teams. You will maintain accurate patient records and databases, monitor follow-up pathways, support patients on self-managed follow-up programmes, and contribute to health and wellbeing initiatives that empower patients to self-manage their condition. The role requires excellent organisational, communication and interpersonal skills, together with a commitment to improving patient experience and outcomes.

You will be responsible for coordinating patient pathways, assisting with multidisciplinary team processes, monitoring diagnostic tests and appointments, providing information and education to patients and carers, and supporting remote surveillance programmes. The role involves maintaining accurate documentation, contributing to patient satisfaction and service improvement initiatives, and ensuring patients receive timely, compassionate and personalised care. Working both independently and alongside Clinical Nurse Specialists, you will help deliver a responsive and supportive service for colorectal cancer patients and their families

Job description
Job responsibilities

The successful candidate will support the delivery of high-quality cancer care by facilitating communication between patients, carers and healthcare teams. You will maintain accurate patient records and databases, monitor follow-up pathways, support patients on self-managed follow-up programmes, and contribute to health and wellbeing initiatives that empower patients to self-manage their condition. The role requires excellent organisational, communication and interpersonal skills, together with a commitment to improving patient experience and outcomes.

You will be responsible for coordinating patient pathways, assisting with multidisciplinary team processes, monitoring diagnostic tests and appointments, providing information and education to patients and carers, and supporting remote surveillance programmes. The role involves maintaining accurate documentation, contributing to patient satisfaction and service improvement initiatives, and ensuring patients receive timely, compassionate and personalised care. Working both independently and alongside Clinical Nurse Specialists, you will help deliver a responsive and supportive service for colorectal cancer patients and their families

Person Specification

Qualifications

Essential

• GCSE or equivalent level including Maths and English (C/Level 4 )

Desirable

• Educated to diploma level or relevant experience

Experience

Essential

• Experience working with patients with cancer
• Relevant experience in a clinical setting and basic medical terminology
• Experience of multi- professional working
• Ability to show empathy and understand the difficulties faced by people with cancer
• Experience of managing emotionally distressing and complex situations

Communication

Essential

• Excellent communicator both face-to-face, telephone and email.
• Good observational skills
• Ability to use tact and empathy

Flexibility

Essential

• Required to work flexibly to meet unpredictable demands of service

Person Specification
Qualifications

Essential

• GCSE or equivalent level including Maths and English (C/Level 4 )

Desirable

• Educated to diploma level or relevant experience

Experience

Essential

• Experience working with patients with cancer
• Relevant experience in a clinical setting and basic medical terminology
• Experience of multi- professional working
• Ability to show empathy and understand the difficulties faced by people with cancer
• Experience of managing emotionally distressing and complex situations

Communication

Essential

• Excellent communicator both face-to-face, telephone and email.
• Good observational skills
• Ability to use tact and empathy

Flexibility

Essential

• Required to work flexibly to meet unpredictable demands of service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

The Royal Wolverhampton NHS Trust
Address

New Cross

Wolverhampton Road

Wolverhampton

WV10 0QP

United Kingdom

Employer's website