Clinical Support Officer - Band 3

Job description

Job summary

Majority of roles available are at Pilgrim Hospital & Grantham Hospital, however Lincoln can be considered/discussed.

Full and part time hours are available. 7 vacancies available.

o The Clinician Support Officer providers secretarial and administrative support to clinicians and is accountable to the Care Group Service Manager.

o The role provides a single point of contact for clinicians, triaging and coordinating requests and changes relating to patient clinics, sessions, and patient access.

o The Clinician Support Officer is responsible for handling all operational communications between clinicians and the Patient Service hub(PSH), ensuring that requests for clinic/session changes, booking rule queries, and operational actions are managed efficiently, accurately, and in line with Trust policy and national standards (Elective Access Policy, Referral To Treatment /Cancer Waiting Times, Standard Operating Procedures).

o Ensure all actions are logged, tracked, and communicated clearly, with timely feedback to clinicians and PSH teams.

o Support data quality, information governance, and digital system compliance . Support specialities to carry out specialised actions and processes that require dedicated clinical input.

o Promote a culture of excellent customer service, continuous improvement, and Trust values.

Main duties of the job

Support to Clinicians:o To provide clinician diary management.o To liaise with clinicians on any wet signatures required (e.g. blood forms or prescriptions).o To receive blood and diagnostics test results and highlighting results to clinicians, utilising WebV for tracking rather than paper diaries and manual spreadsheets.o To liaise with other Trusts.o To liaise with clinicians and Care Group leadership about any capacity issues raised by Patient Services Hub.o To prioritise and route clinician requests in a timely way to the appropriate Patient Services department following agreed SOPs.o To provide timely acknowledgement and completion notifications to clinicians, keeping them updated and providing reassurance to clinicians that actions have been sent to the Patient Services Hub for actioning.o To deal with urgent and routine correspondence and tasks in accordance with agreed processes and CQUIN standards.o To urgently escalate to the Patient Services Hub to book appointments or procedures within Urgent timeframes when the clinician indicates to you this is required, following agreed SOPs.o To track complex or high-risk investigation lists (e.g. urology biopsies, paediatric EEGs, oncology tests) and escalate missing results.o To assist in the production of research articles, lecture and teaching materials as necessary in order to support Consultant's responsibilities and any non-clinical activities.

About us

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!

Job description
Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!

Person Specification

Qualifications (Academic, Professional & Vocational)

Essential

• GCSE Grade C or above in English and Maths or equivalent qualification/ experience.
• NVQ Level 3 in relative subject, i.e. Customer Care skills or Administration (or equivalent qualification or experience)
• IT proficiency evidenced by a qualification or knowledge in Microsoft packages, Outlook, Word, PowerPoint and Excel.

Desirable

• 4 GCSE Grade C or equivalent.
• AMSPAR - Medical Terminology Certificate.

Previous Experience (Nature & Level)

Essential

• Knowledge of 18 week RTT pathway.

Desirable

• Knowledge of medical terminology.
• Knowledge of PAS/CareFlow.

Evidence of Particular: - Knowledge - Skills - Aptitudes

Essential

• Ability to complete tasks accurately and efficiently.
• Ability to work on own initiative and prioritise workload to achieve deadlines.
• Good written and verbal
• Communication skills.
• Ability to communicate and work in a team.
• Competent Microsoft Word User.
• Awareness and Knowledge of the dignity in care agenda.
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: ?Patient Centred ?Safety ?Compassion ?Respect and Excellence

Desirable

• Validation of 18 week RTT pathway.

Specific Requirements

Essential

• Conscientious in standard of work produced.
• Ability to work under pressure.
• Clear understanding of the importance of confidentiality.

Desirable

• Adaptable to change
• Readiness to try new things

Person Specification
Qualifications (Academic, Professional & Vocational)

Essential

• GCSE Grade C or above in English and Maths or equivalent qualification/ experience.
• NVQ Level 3 in relative subject, i.e. Customer Care skills or Administration (or equivalent qualification or experience)
• IT proficiency evidenced by a qualification or knowledge in Microsoft packages, Outlook, Word, PowerPoint and Excel.

Desirable

• 4 GCSE Grade C or equivalent.
• AMSPAR - Medical Terminology Certificate.

Previous Experience (Nature & Level)

Essential

• Knowledge of 18 week RTT pathway.

Desirable

• Knowledge of medical terminology.
• Knowledge of PAS/CareFlow.

Evidence of Particular: - Knowledge - Skills - Aptitudes

Essential

• Ability to complete tasks accurately and efficiently.
• Ability to work on own initiative and prioritise workload to achieve deadlines.
• Good written and verbal
• Communication skills.
• Ability to communicate and work in a team.
• Competent Microsoft Word User.
• Awareness and Knowledge of the dignity in care agenda.
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: ?Patient Centred ?Safety ?Compassion ?Respect and Excellence

Desirable

• Validation of 18 week RTT pathway.

Specific Requirements

Essential

• Conscientious in standard of work produced.
• Ability to work under pressure.
• Clear understanding of the importance of confidentiality.

Desirable

• Adaptable to change
• Readiness to try new things

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust
Address

Pilgrim Hospital

Sibsey Road

Boston

PE21 9QS

United Kingdom

Employer's website