Clinical Operations Manager

Job description

Detailed job description and main responsibilities

Please refer to Job description and person specification for outline of skills, knowledge and experience required.

Successful applicants will be required to demonstrate alignment with the Trust's values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification

Person specification

Education/Qualification

Essential criteria

• Significant NHS operational management experience
• Evidence of continuing personal and professional development
• Management qualification or equivalent experience
• Professional clinical qualification or significant NHS experience
• Masters level education or equivalent experience

Desirable criteria

• Experience of managing patient care services

Experience

Essential criteria

• Significant recent experience of working at a senior level
• Substantial experience of working in community healthcare services delivering patient care
• Change management and service transformation experience related to the planning and delivery of work in a clinical setting
• Experience of staff management
• Experience of budget management

Desirable criteria

• Proven ability to engage effectively with a broad range of stakeholders
• Substantial experience of coordinating and leading projects

Skills & Knowledge

Essential criteria

• Essential ability to rapidly build credibility with all levels in the Trust, including senior managers and clinicians
• Ability to persuade clinicians to engage with, implement and embed change
• High level competence and computer literacy including MS Office, and clinical systems
• Excellent communication skills; able to express complicated, multi stranded concepts in an accessible way, both verbally and in writing and in a multi- professional environment
• Proven ability to manage, analyse data and sound organisational skills
• Understanding of the National Drivers of the wider health and social care economies, how they affect CLCH and their practical application to service delivery
• Knowledge and understanding of the principles of quality governance
• Understanding and knowledge of the need to use evidence based practice in the development and delivery of clinical services
• Ability to prioritise work against a background of a variety of demand for information and deadlines
• Knowledge of managing difficult situations and conflict resolution

Desirable criteria

• Understanding of NHS Financial Guidance
• Understanding and experience of social care systems and legislation

Key Attributes

Essential criteria

• Ability to be flexible and responsive to divisional, organisational and system (ICS/ICB) needs
• Ability to make informed decisions under pressure
• Ability to work without direct supervision and plan, organise, review and prioritise own workload and that of others
• Ability to understand and take account of other perspectives
• Passionate to drive up clinical quality of care and support professional practice
• Knowledge of managing difficult situations and conflict resolution
• Innovative and a change agent
• Leadership skills

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

Due to high application volumes, this vacancy may close early. Please apply promptly if you meet the Person Specification. Only candidates who clearly demonstrate how they meet the criteria will be shortlisted. Interview details will be emailed after the closing date - please check your inbox regularly.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:
• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust