Clinical Nurse Specialist

Job description

Job summary

At Hospiscare,every role helps us provide outstanding care and support to people living witha terminal illness and those close to them. We are looking for a compassionate,organised and professional Clinical Administrator / Call Handler to join ourClinical Services team.

As the first pointof contact for many patients, families and healthcare professionals, you willplay a vital role in delivering a welcoming and responsive service. You willhandle telephone enquiries with sensitivity and care, support the management ofreferrals, maintain accurate records and provide administrative support to ourclinical teams, helping to ensure our services run smoothly and efficiently.

Main duties of the job

Hospiscare is anindependent charity providing specialist palliative and end-of-life care acrossExeter, Mid and East Devon. Our teams work together to help people live wellfor as long as possible, offering expert care, advice and support both inpatients' homes and across our hospice services. Joining Hospiscare meansbecoming part of a compassionate organisation where every role contributes tomaking a real difference to local people and their families.

We are committed tocreating an inclusive workplace and welcome applications from people of allbackgrounds. To support fair and unbiased recruitment, we use a blindshortlisting process for all candidates.

About us

Hospiscare has been supporting people in Exeter, Mid and East Devon with terminal illnesses for over 40 years. Our services include support at home, a specialist palliative care ward, out-patients clinics, and supportive therapies.

We support close to 2,200 local people each year, in some of the hardest times possible. As a local charity, we raise around £10 million each year to continue to provide our care. Our staff, volunteers and supporters help us to care for people when they're most in need, no matter what their individual circumstances may be.

We're proud to be rated as 'five star' by patients and families and as 'outstanding' by the Care Quality Commission, to have been awarded a Mind Bronze Award for wellbeing at work and to be a Disability Confident employer.

Job description

Job responsibilities

Job Description

1. JOB DETAILS

Job Title: Clinical Nurse Specialist (CNS)

Band: 6

Location: Community

Hours: Ason contract, to include on-call

Team/Directorate: Community Cluster

Responsible To: Community Cluster Team Leader (CCTL)

Responsible For: N/A

Accountable to: Chief Nurse

2. JOB PURPOSE

To deliver an excellent standard of evidence-basedspecialist palliative nursing care and clinical advice.

To promote dignity, encompassing a person-centredapproach, to positively enhance the lives of patients in the community withcomplex life-limiting illnesses.

3. KEY RESULT AREAS/PRINCIPALDUTIES AND RESPONSIBILITIES
3.1 Main Responsibilities

Provide advanced specialist palliative care bycontributing highly experienced clinical judgement and knowledge in complexpalliative and end of life care in order to promote best practice for adults withlife limiting illnesses.

Demonstrate advanced communication skills andprofessionalism in all interactions with patients and those close to them,carers and other professionals in order to promote and maintain Hospiscarevalues.

Contribute to the daily clinical leadership ofjunior staff within the community team to ensure team effectiveness, cover andcohesion.

Deliver education and learning, both internally andexternally, for all those involved in palliative/end of life care, to ensureevidence based practice.

Attend and contribute to multi-disciplinary,complex care and Gold Standards Framework (GSF) or End of Life meetings topromote best practice.

Contribute to Hospiscares clinical governance andaudit process in order to support continuing quality improvement and learning.

Assess and identify complex bereavement andeffectively communicate with the Supportive Care team to enable a seamlesshandover into Hospiscares Bereavement Care Services.

InfectionPrevention and Control

Maintaining a safe environment for patients, visitors and employees iseveryones responsibility. All staff arerequired to adhere to Hospiscares Infection Prevention and Control Policy andmake every effort to maintain high standards of infection prevention andcontrol at all times. This includesensuring personal and team compliance with all relevant policies andprocedures, and acting upon or reporting any identified risks.

Disclosure and Barring Service

This rolerequires a Disclosure and Barring Service (DBS) Enhanced level check withAdults and Children Barred Lists.

3.2 KeyContacts

Internal:

CCTL and Community teams Chief NurseWard Manager and IPU teamMedical teamSupportive Care Services
ClinicalGovernance

ClinicalAdministration

Learning& Development team

External:

Patients and those close to them
RoyalDevon University Healthcare NHS Foundation Trust

NHSCommunity Services

GeneralPractitioners

Residentialand Nursing Homes

Socialand Domiciliary Care Workers

Providersof out-of-hours services

3.3 Health& Safety

Ensurethat Health and Safety guidelines and fire regulations are strictly adhered to

Complywith safe working practices as defined by Hospiscare

Completeonline training as and when required

Takereasonable care for your own health and safety and that of others who may beaffected by acts or omissions at work

Reportany accidents, incidents or near misses as soon as reasonably practicable

Manageown work life balance and general wellbeing, including any relevant pressuresin respect of lone working, travel, difficult environments and challengingsituations

3.4 General
Be aware of and adhere to Hospiscarepolicies and procedures at all times

Take part in progress/performancereviews throughout the year

Cooperate with other Hospiscare departments

Attend training courses and completeonline training modules as required to meet the requirements of the post

Take responsibility for own personaldevelopment, seeking out opportunities to learn new skills

Undertake any other duties as requestedby management which are reasonably deemed to be within the scope of the role

3.5 Other

Apply the Hospiscare values and behaviours to everyaspect of the role at all times

Promote and maintain thebrand standards of Hospiscare

Job description
Job responsibilities

Job Description

1. JOB DETAILS

Job Title: Clinical Nurse Specialist (CNS)

Band: 6

Location: Community

Hours: Ason contract, to include on-call

Team/Directorate: Community Cluster

Responsible To: Community Cluster Team Leader (CCTL)

Responsible For: N/A

Accountable to: Chief Nurse

2. JOB PURPOSE

To deliver an excellent standard of evidence-basedspecialist palliative nursing care and clinical advice.

To promote dignity, encompassing a person-centredapproach, to positively enhance the lives of patients in the community withcomplex life-limiting illnesses.

3. KEY RESULT AREAS/PRINCIPALDUTIES AND RESPONSIBILITIES
3.1 Main Responsibilities

Provide advanced specialist palliative care bycontributing highly experienced clinical judgement and knowledge in complexpalliative and end of life care in order to promote best practice for adults withlife limiting illnesses.

Demonstrate advanced communication skills andprofessionalism in all interactions with patients and those close to them,carers and other professionals in order to promote and maintain Hospiscarevalues.

Contribute to the daily clinical leadership ofjunior staff within the community team to ensure team effectiveness, cover andcohesion.

Deliver education and learning, both internally andexternally, for all those involved in palliative/end of life care, to ensureevidence based practice.

Attend and contribute to multi-disciplinary,complex care and Gold Standards Framework (GSF) or End of Life meetings topromote best practice.

Contribute to Hospiscares clinical governance andaudit process in order to support continuing quality improvement and learning.

Assess and identify complex bereavement andeffectively communicate with the Supportive Care team to enable a seamlesshandover into Hospiscares Bereavement Care Services.

InfectionPrevention and Control

Maintaining a safe environment for patients, visitors and employees iseveryones responsibility. All staff arerequired to adhere to Hospiscares Infection Prevention and Control Policy andmake every effort to maintain high standards of infection prevention andcontrol at all times. This includesensuring personal and team compliance with all relevant policies andprocedures, and acting upon or reporting any identified risks.

Disclosure and Barring Service

This rolerequires a Disclosure and Barring Service (DBS) Enhanced level check withAdults and Children Barred Lists.

3.2 KeyContacts

Internal:

CCTL and Community teams Chief NurseWard Manager and IPU teamMedical teamSupportive Care Services
ClinicalGovernance

ClinicalAdministration

Learning& Development team

External:

Patients and those close to them
RoyalDevon University Healthcare NHS Foundation Trust

NHSCommunity Services

GeneralPractitioners

Residentialand Nursing Homes

Socialand Domiciliary Care Workers

Providersof out-of-hours services

3.3 Health& Safety

Ensurethat Health and Safety guidelines and fire regulations are strictly adhered to

Complywith safe working practices as defined by Hospiscare

Completeonline training as and when required

Takereasonable care for your own health and safety and that of others who may beaffected by acts or omissions at work

Reportany accidents, incidents or near misses as soon as reasonably practicable

Manageown work life balance and general wellbeing, including any relevant pressuresin respect of lone working, travel, difficult environments and challengingsituations

3.4 General
Be aware of and adhere to Hospiscarepolicies and procedures at all times

Take part in progress/performancereviews throughout the year

Cooperate with other Hospiscare departments

Attend training courses and completeonline training modules as required to meet the requirements of the post

Take responsibility for own personaldevelopment, seeking out opportunities to learn new skills

Undertake any other duties as requestedby management which are reasonably deemed to be within the scope of the role

3.5 Other

Apply the Hospiscare values and behaviours to everyaspect of the role at all times

Promote and maintain thebrand standards of Hospiscare

Person Specification

Knowledge

Essential

• Detailed understanding of the complexities of working with individuals at times of distress and conflict
• Understanding of key issues relating to End of Life Care including policy developments
• Detailed understanding of theoretical nursing models and of their impact on delivery of care

Personal attributes

Essential

• Ability to lead and work as part of a team, prioritise workload and manage time effectively
• Ability to work autonomously, problem solve and act on own initiative
• Flexible and adaptable with the ability to respond positively in a rapidly changing environment
• Commitment to continuing professional development
• Awareness of Equality, Diversity and Inclusion in all aspects of work

Experience

Essential

• Substantial experience of working within a palliative care/end of life environment
• Significant experience of effective clinical governance, audit and standard setting

Desirable

• Experience of policy and/or standards development
• Experience of multi-agency partnership working in order to deliver service improvements
• Experience of coaching/mentoring and of facilitating clinical supervision
• Experience of working in the community setting

Qualifications

Essential

• Registered Nurse with current Nursing and Midwifery Council registration
• Diploma in Palliative Care or diploma level qualification in associated field.
• Evidence of ongoing professional development.

Desirable

• Advanced Communication Skills training
• Teaching and mentorship/supervision qualification

Additional requirements

Essential

• Able and willing to contribute to the 7 days/week specialist palliative care service
• Able to travel and work throughout the area covered by Hospiscare
• Able to fulfil physical and manual handling aspects of the role

Desirable

• Car owner and driver

Skills

Essential

• Developed ability to act as an expert practitioner
• Developed ability to manage a caseload effectively, including discharge planning
• Highly developed communication and interpersonal skills
• Developed ability to demonstrate knowledge and expertise through formal/informal teaching and educational programmes
• Developed ability to manage challenging circumstances effectively, to understand and disseminate multifaceted information
• Developed IT skills

Person Specification
Knowledge

Essential

• Detailed understanding of the complexities of working with individuals at times of distress and conflict
• Understanding of key issues relating to End of Life Care including policy developments
• Detailed understanding of theoretical nursing models and of their impact on delivery of care

Personal attributes

Essential

• Ability to lead and work as part of a team, prioritise workload and manage time effectively
• Ability to work autonomously, problem solve and act on own initiative
• Flexible and adaptable with the ability to respond positively in a rapidly changing environment
• Commitment to continuing professional development
• Awareness of Equality, Diversity and Inclusion in all aspects of work

Experience

Essential

• Substantial experience of working within a palliative care/end of life environment
• Significant experience of effective clinical governance, audit and standard setting

Desirable

• Experience of policy and/or standards development
• Experience of multi-agency partnership working in order to deliver service improvements
• Experience of coaching/mentoring and of facilitating clinical supervision
• Experience of working in the community setting

Qualifications

Essential

• Registered Nurse with current Nursing and Midwifery Council registration
• Diploma in Palliative Care or diploma level qualification in associated field.
• Evidence of ongoing professional development.

Desirable

• Advanced Communication Skills training
• Teaching and mentorship/supervision qualification

Additional requirements

Essential

• Able and willing to contribute to the 7 days/week specialist palliative care service
• Able to travel and work throughout the area covered by Hospiscare
• Able to fulfil physical and manual handling aspects of the role

Desirable

• Car owner and driver

Skills

Essential

• Developed ability to act as an expert practitioner
• Developed ability to manage a caseload effectively, including discharge planning
• Highly developed communication and interpersonal skills
• Developed ability to demonstrate knowledge and expertise through formal/informal teaching and educational programmes
• Developed ability to manage challenging circumstances effectively, to understand and disseminate multifaceted information
• Developed IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

Hospiscare
Address

Searle House

Dryden Road

Exeter

Devon

EX2 5JJ

United Kingdom

Employer's website