Client Solutions Hub Manager

Job description

Make a Real Impact

Bevan Brittan is a leading commercial law firm. Alongside our recognised expertise in housing, local government, and health and social care, we are specialists in the construction, energy and resource management, higher education and financial services sectors.

Supported by our valued business services professionals, our award-winning and growing legal teams provide almost 2,000 organisations with commercial, corporate, property, finance, regulatory, employment and litigation (commercial and clinical negligence) legal and advisory services.

As a responsible business, we embrace four values: Relationships, Reputation, Responsible and Results. These give us a sense of purpose. They influence the decisions we make and how we work with each other. Importantly, they motivate us to deliver meaningful outcomes for our clients and the communities that we're part of.

Consistently recognised as one of The Times Best Law Firms and highly ranked across the legal directories, we are proud of our hard-earned reputation. Our 2025/26 financial results confirmed both revenue and profit growth for a thirteenth consecutive year, ensuring our ability to continue investing in our people.

Looking to the future, we're targeting ambitious growth and success. And we're looking for the best people to be part of it.

Join a team of experts and progressive thinkers

This is an exciting time at Bevan Brittan as we launch our new, ambitious strategy through to 2031 building on our exceptional growth during the past 5 years. Our Client Solutions & Innovation Strategy includes the launch of our new Client Solutions Hub including the creation of new roles configuring data and technology to work alongside our lawyers as part of a multi-disciplinary team providing client solutions. As Business Services Professionals, these new roles form an invaluable part of our client-facing team and so the new roles can expect to regularly interact with clients, as we seek to provide more innovative and better value services. Given this is a new Client Solutions Hub, we are starting with offering limited property-related services but anticipate that the Hub will grow to provide cross-firm services.

Key relationships include:

• CSI Director
• Legal Department Heads
• Head of Client Service Delivery
• Client Solutions Analysts/Specialists

The role

You will work with the Head of Client Service Delivery and CSI Director to establish the Client Solutions Hub, including:

• Defining service offerings, service catalogues and delivery standards (starting with real estate related services as Phase 1).
• Establishing intake, triage, prioritisation and resource allocation processes.
• Defining service levels, KPIs and performance metrics.
• Creating necessary service delivery policies, procedures and governance frameworks (including quality assurance).

Provide supportive team leadership

• Supporting recruitment and onboarding of Hub personnel.
• Supervision of team members.
• Fostering a collaborative, client-focused culture.

Delivery Management

• Oversee day-to-day delivery.
• Ensuring services are delivered on time and to agreed quality standards.
• Managing competing priorities and service demand across the business.

Client and Stakeholder Management

• Building trusted relationships with internal and external clients.
• Being the primary escalation point for service delivery.
• Identifying opportunities to improve and expand service offerings.

Commercial Management

• Track service profitability where applicable.
• Support pricing development.

Continuous Improvement and Innovation

• Identify opportunities to automate service delivery.
• Establish a culture of continuous improvement.
• Leverage data and metrics to improve service performance.

What we are looking for from you

• Experience working within a commercial law firm setting
• Ability to build strong working relationships , establish personal credibility and have the confidence to have conversations with colleagues across the business and potentially with clients;
• Positive, results-focused and with a flexible approach; taking ownership of issues; and pro-active in terms of making improvements to processes;
• A collaborative team player who works with others effectively and in accordance with our values;
• Good experience managing an operational delivery function, shared services or technology-enabled service teams.
• Experience establishing new service delivery capabilities or centres of excellence.
• Good understanding of service management principles and frameworks.
• Strong experience implementing service catalogues, SLAs and operational governance.
• Strong commitment to service excellence.
• Proactive approach to managing stakeholder expectations.
• Focus on delivering measurable business value.
• Experience implementing service management best practices aligned to ITIL and professional services environments.

Success Measures - First 12 Months

• Successfully embed Phase 1 services provided by the Hub.
• Develop and publish a service catalogue for Phase 1.
• Introduce KPIs and service performance dashboards.
• Demonstrate good levels of stakeholder satisfaction.
• Build a scalable delivery model capable of supporting future phases reflecting growth of the firm.

Work with approachable people

When we ask colleagues what makes Bevan Brittan a great place to work, the most popular thing they say is "the people". The overwhelming consensus is that we make time for each other. We welcome questions and support each other. Naturally, we look for new colleagues who align with our values.

Supported to be your best

Hybrid working

We operate a hybrid working model based on the needs of our clients, teams and people. Our core business hours are 9am - 5:15pm Monday to Friday, but we're open to our people working more flexibly around those times and welcome a conversation with you if you have any questions about this. We try to offer you the flexibility to work your week in a way that suits you.

Learning, Development & Progression

We're committed to supporting your professional and personal development needs.This means that we offer a range of tailored training courses and you will have lots of opportunity to learn from those around you. We actively encourage progression and this is reflected in our annual review and promotion processes. You will be supported by your line manager to achieve your full potential.

Wellbeing

As a Bevan Brittan employee, you'll have access to a variety of services that support your wellbeing. We've pledged our commitment to The Mindful Business Charter and lots of our people contribute to our Wellbeing Responsible Business strand, which organises an annual calendar of wellbeing events and initiatives.

Benefits

• A minimum of 25 days holiday (plus the option to buy up to an additional 5 days)
• Discretionary bonus scheme
• Generous pension scheme
• Private medical insurance through Vitality
• Biennial private health assessment through Nuffield Health
• Life assurance
• Access to Employee Assistance Programme
• Cycle to work scheme

Embracing our differences and valuing inclusion

Our shared aim is that everyone is welcome and can feel comfortable being themselves at Bevan Brittan. To support this, we actively value and promote equality, diversity and inclusion in everything that we do. You'll be empowered and supported through our employee led networks, diverse colleagues, and a broad range of firmwide initiatives.

Recognising the unique contributions that a diverse workforce can bring to our business, we encourage applications from people of all backgrounds. We take great pride in being a Disability Confident Employer. If you need any adjustments throughout the recruitment process or have any questions, please get in touch with our recruitment team by emailing [email protected]

Acting responsibly, now and for the future

To us, being a responsible business is second nature; a core part of Bevan Brittan's identity. Our colleagues are heavily involved in shaping and delivering activity across the four pillars of our Responsible Business strategy : Community Engagement; Environmental Sustainability; Equality, Diversity & Inclusion; and Wellbeing.

Our people deliver pro bono legal work for charities and not-for-profit organisations. We play an active role in our local communities and donated £100,000 across our four regional office charities last year. We are also proudly carbon neutral. We've achieved the UN's Climate Neutral Now accreditation and our environmental sustainability plan focuses on achieving our net zero carbon target by 2040.

Collectively, the four pillars ensure we look after our colleagues' wellbeing; offer an environment in which everyone can progress on merit, give something back to the communities in which we work; and protect the environment.