Client Digital Learning Lead

Job description

Your team responsibilities

As part of our mission to power better investment decisions, MSCI provides a wide range of products and tools that clients can use to make their portfolios and companies more efficient, effective and sustainable. We have also embedded sustainability throughout our operations, both because it is the right thing to do and because it can strengthen our long-term performance. As part of our client-centric approach, this role has been created to provide learning and educational insights for clients, to raise awareness and understanding of our products, services and solutions. As MSCI continues to grow, we are very focused on our ability to attract, develop and retain talent. The Global Talent function has become a key driver in helping to shape the Firm's approach and strategy in these areas. The MSCI Client Digital Learning Lead will report to the Head of Learning and Skills and will have the opportunity to fully engage in all aspects of continuing to shape and execute upon the global "talent" strategy, with their focus on our clients and client segments. This role requires an articulate, tenacious and driven self-starter who will be supporting a significant function grow and develop, while bringing fresh learning thinking and insights to support the global learning team.

What we offer you

• At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

• Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.

• Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.

• You'll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our 'Here For You' Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.

Scope of Responsibility

As a member of the MSCI Learning & Skills Team, the successful candidate will be responsible for:

• Acting as "Product Owner" for "external" education and learning experience for all MSCI clients. This includes leading the implementation of a new digital learning platform for clients, creating and supporting SME's development of learning content and partnering with senior business stakeholders.
• Designing and agreeing the overall objectives and measurement strategy for the MSCI Product learning solutions in partnership with the Learning team and product, client coverage and research business heads.
• Collaborating with MSCI Product Heads, Product Subject Matter Experts (SMEs), HR Partners and Learning and Skills Team to identify and develop the OneMSCI Product Knowledge curriculum and the related Learning for consumption of external clients and internal learners.
• Updating any existing content and new learning resources currently available and conducting extensive Learning Need Analyses to propose what needs to be designed, developed and delivered using appropriate self-learning mechanisms for the organization.
• Project managing the design of the client facing MSCI Product Knowledge curriculum for all global clients and employees.
• Ensuring the MSCI clients and employees have consistent and sustainable learning solutions, agreeing the delivery plan and schedule with the Head of Learning and Skills.
• Collaborating with the Learning and Skills team to provide global feedback and evaluation on the Product Knowledge components and implement enhancements.
• Managing any agreed third-party vendor and consulting relationships as needed in partnership with the Learning and Skills Team.
• Designing and leading the overall client learning communication strategy and plan to effectively communicate with all stakeholders and all levels in the firm, including; the Chief HR Officer, Head of Talent, HR Leadership Team, Learning and Skills Team, business stakeholders, clients and employees as learners and managers of learners.

Specific Knowledge/Skills

• A broad understanding of Investment process and clients across public and private markets
• Understanding and experience of working in the Financial Services Products and solutions Learning Sector
• Knowledge of learning principles and learning modalities and the ability to use this knowledge to develop engaging and effective self-paced digital learning programs and materials. Experienced with various L&D solution provision including instructional design, eLearning (including virtual), knowledge testing, action learning, project-based learning, video-learning, gamification etc.
• Strong verbal and written communication skills, excellent organizational skills and ability to influence and collaborate at all levels of the firm including with senior executives.
• Strong ability to consult with others, working in a matrixed environment by listening effectively, asking clarifying questions and suggesting potential solutions
• Tech savvy and versatile in using eLearning authoring software or similar technical ability to design eLearning packages
• Solid skills in Microsoft Office Suite, especially Advanced in PowerPoint and Excel skills
• Excellent Learning Quality Assurance and Governance Skills

Desired Experience and Qualifications

• BA in related field or business
• Experienced in Learning Transformation
• Client Facing Learning Solutions Desirable.
• Digital Learning Platform Leadership
• Proven Learning Leadership and/or Financial Services Training
• Financial Services and Technology sector experience preferable
• Ability to adapt from program management to execution and learning design
• Skills in leading learning in a regulatory environment desirable.
• 7+ years of instructional design experience focused on learning and development

How we'll support you

• Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You'll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.

• We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.

• As a new joiner you'll be enrolled on our Global Orientation interactive learning experience to set you up for success.

• Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need for to accelerate your professional growth.

• At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.

• We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.

About MSCI

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

To learn about life at MSCI visit careers.msci.com , follow us on LinkedIn and Glassdoor or join our Talent Community .

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on our careers site .

Benefits

MSCI is committed to providing a competitive benefit package to you and, where applicable, your family. You are entitled to an extensive range of core benefits along with a range of additional benefits.

Core benefits:

• Private medical insurance
• Private dental insurance
• Private GP service
• Medical screening
• Life Assurance
• Long-term disability benefit
• Accident Insurance
• Critical Illness Cover
• Group Personal Pension Plan contribution

Additional benefits:

• Cycle Scheme
• Personal travel insurance
• Will Writing
• Independent Financial Advice
• Eye Test Reimbursement
• Season Ticket loan