Clerical Officer (XN02)

Job description

Job summary

Within this role, you will develop the ability to prioritise your workload effectively while building strong organisational skills and adaptability in a fast-paced healthcare environment. The position encompasses a broad range of administrative responsibilities that are essential to the smooth delivery of Optometry services.General administrative responsibilities will also involve communicating with patients both over the phone and face to face. This may include booking and rearranging appointments, responding to enquiries, and providing a professional, courteous service that reflects the Trusts commitment to high-quality patient care.
Main duties of the job

This post is a permanent part-time position of 15 hours per week and consists of providing administrative support to our optometrists and dispensing opticians who deliver adult refraction clinics, contact lenses clinics and low vision assessments that are primarily held at our eye clinic at St James Hospital within the Gledhow Wing, Leeds.This role is ideal for individuals looking to begin or develop a career in administration within the NHS. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust. A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment.Key responsibilities will include but are not limited to: Responding to patient queries via telephone; email and face to face in a professional and compassionate manner; supporting the daily cashing up of clinics; booking patient appointments in line with Trust guidelines. Maintaining strict adherence to Information Governance policies, providing general administrative support to ensure the smooth running of the serviceIf you enjoy working in a busy office environment helping patients and supporting clinicians deliver high-quality care and feel comfortable talking to patients and clinicians, whilst having the ability to use computer systems for booking appointments etc. Then
About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.Our vision is to provide the highest quality specialist and integrated care.We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job description

Job responsibilities

Amanda South Assistant Patient Services Coordinator [email protected] Shortlisting Date: 23rd September 2026 Interview Date: 6th October 2026 Job Summary
This post is a permanent part-time position of 15 hours per week and consists of providing administrative support to our optometrists and dispensing opticians who deliver adult refraction clinics, contact lenses clinics and low vision assessments that are primarily held at our eye clinic at St James Hospital within the Gledhow Wing, Leeds.

This role is ideal for individuals looking to begin or develop a career in administration within the NHS. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust. A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment.

Key responsibilities will include but are not limited to: Responding to patient queries via telephone; email and face to face in a professional and compassionate manner; supporting the daily cashing up of clinics; booking patient appointments in line with Trust guidelines. Maintaining strict adherence to Information Governance policies, providing general administrative support to ensure the smooth running of the service

If you enjoy working in a busy office environment helping patients and supporting clinicians deliver high-quality care and feel comfortable talking to patients and clinicians, whilst having the ability to use computer systems for booking appointments etc. Then this may be the job for you.
Why you should join our Team
Within this role, you will develop the ability to prioritise your workload effectively while building strong organisational skills and adaptability in a fast-paced healthcare environment. The position encompasses a broad range of administrative responsibilities that are essential to the smooth delivery of Optometry services.

General administrative responsibilities will also involve communicating with patients both over the phone and face to face. This may include booking and rearranging appointments, responding to enquiries, and providing a professional, courteous service that reflects the Trusts commitment to high-quality patient care.
What you will bring to the role
This role is ideal for individuals looking to begin or develop a career in administration within the NHS. Ophthalmology is one of the Trusts largest services, offering a diverse range of sub-specialties and processes. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust.

A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment.

Key responsibilities will include, but are not limited to:

• Responding to patient queries via telephone in a professional and compassionate manner

• Supporting the daily cashing up of clinic activity

• Booking patient appointments in line with Trust guidelines

• Maintaining strict adherence to Information Governance policies

• Providing general administrative support to ensure the smooth running of the service

• Taking payments for optical supplies and contact lenses.

The post holder will receive and check patient information within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments.

Please see the attached job description for further information about this vacancy
About Leeds Teaching Hospital NHS Trust
Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are....

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes
Sponsorship Eligibility
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Job description
Job responsibilities

Amanda South Assistant Patient Services Coordinator [email protected] Shortlisting Date: 23rd September 2026 Interview Date: 6th October 2026 Job Summary
This post is a permanent part-time position of 15 hours per week and consists of providing administrative support to our optometrists and dispensing opticians who deliver adult refraction clinics, contact lenses clinics and low vision assessments that are primarily held at our eye clinic at St James Hospital within the Gledhow Wing, Leeds.

This role is ideal for individuals looking to begin or develop a career in administration within the NHS. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust. A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment.

Key responsibilities will include but are not limited to: Responding to patient queries via telephone; email and face to face in a professional and compassionate manner; supporting the daily cashing up of clinics; booking patient appointments in line with Trust guidelines. Maintaining strict adherence to Information Governance policies, providing general administrative support to ensure the smooth running of the service

If you enjoy working in a busy office environment helping patients and supporting clinicians deliver high-quality care and feel comfortable talking to patients and clinicians, whilst having the ability to use computer systems for booking appointments etc. Then this may be the job for you.
Why you should join our Team
Within this role, you will develop the ability to prioritise your workload effectively while building strong organisational skills and adaptability in a fast-paced healthcare environment. The position encompasses a broad range of administrative responsibilities that are essential to the smooth delivery of Optometry services.

General administrative responsibilities will also involve communicating with patients both over the phone and face to face. This may include booking and rearranging appointments, responding to enquiries, and providing a professional, courteous service that reflects the Trusts commitment to high-quality patient care.
What you will bring to the role
This role is ideal for individuals looking to begin or develop a career in administration within the NHS. Ophthalmology is one of the Trusts largest services, offering a diverse range of sub-specialties and processes. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust.

A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment.

Key responsibilities will include, but are not limited to:

• Responding to patient queries via telephone in a professional and compassionate manner

• Supporting the daily cashing up of clinic activity

• Booking patient appointments in line with Trust guidelines

• Maintaining strict adherence to Information Governance policies

• Providing general administrative support to ensure the smooth running of the service

• Taking payments for optical supplies and contact lenses.

The post holder will receive and check patient information within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments.

Please see the attached job description for further information about this vacancy
About Leeds Teaching Hospital NHS Trust
Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are....

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes
Sponsorship Eligibility
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Person Specification

Qualifications

Essential

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Desirable

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Experience

Essential

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Desirable

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Person Specification
Qualifications

Essential

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Desirable

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Experience

Essential

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Desirable

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals
Address

St James's University Hospital

Leeds

West Yorkshire

LS9 7TF

United Kingdom

Employer's website