Clerical Officer/Receptionist - Peterborough

Job description

Job summary

We're seeking a dedicated individual to join the Diagnostic Imaging Department as a key player in maintaining the highest standards of administrative, clerical and computer processes.

You will be the welcoming face and the first point of contact for patients entering the department, ensuring every patient is registered accurately and efficiently onto the Trust's IT system. Your role will be pivotal in enhancing patient care through effective communication and seamless service.

This role requires flexibility as the post holder will work across all sites within North West Anglia NHS Foundation Trust, which includes a CDC facility. You will be commitment to excellence and have the ability to work under the direction of the Clerical Manager to support all Imaging Departments.

If you are organised, detail-oriented and passionate about contributing to a patient-focused environment, we would love to hear from you.Join us in making a difference!

Main duties of the job

• Register patients efficiently and accurately on the Trust's IT system
• Serve as the first point of contact for patient and relative enquiries in person and over the phone
• Maintain and organise patient records, including filing and scanning
• Liaise with both internal and external agencies to support patient care
• Uphold the high standards of the Diagnostic Imaging Department's reception area
• Assist in the induction, orientation, and training of new team members
• Attend and complete all Trust-mandated training sessions
• Work collaboratively as part of a large, supportive administration team

*Please Note the advert may close sooner than the date advertised due to levels of interest, closing of the advert will happen with no notice*

About us

We are committed to supporting colleagues through organisational change. Priority will be given to staff at risk within North West Anglia NHS Foundation Trust and Cambridgeshire & Peterborough Integrated Care Board.

Job description

Job responsibilities

Please see the attached job description which gives full details of the role. Alternatively call to arrange an informal visit to meet the team.

Job description
Job responsibilities

Please see the attached job description which gives full details of the role. Alternatively call to arrange an informal visit to meet the team.

Person Specification

Education and Qualifications

Essential

• GCSE or equivalent

Desirable

• NVQ Business & Administration

Experience

Essential

• Experience of dealing with confidential data and information
• To have some previous reception desk experience
• Experience of using MS Office, particularly MS Word and Outlook

Desirable

• Audio typing qualification / experience
• Experience / knowledge of medical terminology
• Previous NHS experience

Key Skills/Abilities

Essential

• Accuracy / attention to detail
• Good standard of written and verbal communications at all levels

Knowledge

Essential

• Knowledge and understanding of Confidentiality and the Data Protection Act

Desirable

• Diagnostic Imaging Working Practices
• Experience of using Hospital systems

Person Specification
Education and Qualifications

Essential

• GCSE or equivalent

Desirable

• NVQ Business & Administration

Experience

Essential

• Experience of dealing with confidential data and information
• To have some previous reception desk experience
• Experience of using MS Office, particularly MS Word and Outlook

Desirable

• Audio typing qualification / experience
• Experience / knowledge of medical terminology
• Previous NHS experience

Key Skills/Abilities

Essential

• Accuracy / attention to detail
• Good standard of written and verbal communications at all levels

Knowledge

Essential

• Knowledge and understanding of Confidentiality and the Data Protection Act

Desirable

• Diagnostic Imaging Working Practices
• Experience of using Hospital systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust
Address

Peterborough City Hospital

Edith Cavell Campus, Bretton Gate

Peterborough

PE3 9GZ

United Kingdom

Employer's website