Clerical Officer/Receptionist

Job description

Job summary

The ability to speak Welsh is essential for this post.

An exciting opportunity has arisen for clerical officer to join the team at Royal Alexandra Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to the Out Patient Department in the Royal Alexandra Hospital. The post holder will first point of contact for telephone communication. The post holder will work within the Royal Alexandra Hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospital. This post is 22.5 hours, Monday to Wednesday but, initially could be Tuesday to Thursday.

Main duties of the job

The purpose of the role is to:

• Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team
• Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and wellbeing agencies

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job description

Job responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply now" to view in TRAC.

Job description
Job responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply now" to view in TRAC.

Person Specification

Qualifications

Essential

• Able to demonstrate English and Maths to GCSE or equivalent experience
• IT or word processing qualification (e.g. RSA 2 or equivalent experience)

Desirable

• ECDL
• NVQ Level 1 or equivalent in customer service

Experience

Essential

• Experience of using a computer system (e.g. GP clinical IT system)
• Previous experience of working in a reception/office environment
• Experience of working with the general public

Skills

Essential

• Ability to work in a busy environment, and deal with a number of different tasks simultaneously
• Ability to communicate tactfully with patients
• Ability to resolve issues 'on the spot' using own judgement

Knowledge

Essential

• An understanding of confidentiality involved with post

Personal Qualities

Essential

• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Ability to determine own work load priorities

Other Relevant Requirements

Essential

• Welsh Speaker

Person Specification
Qualifications

Essential

• Able to demonstrate English and Maths to GCSE or equivalent experience
• IT or word processing qualification (e.g. RSA 2 or equivalent experience)

Desirable

• ECDL
• NVQ Level 1 or equivalent in customer service

Experience

Essential

• Experience of using a computer system (e.g. GP clinical IT system)
• Previous experience of working in a reception/office environment
• Experience of working with the general public

Skills

Essential

• Ability to work in a busy environment, and deal with a number of different tasks simultaneously
• Ability to communicate tactfully with patients
• Ability to resolve issues 'on the spot' using own judgement

Knowledge

Essential

• An understanding of confidentiality involved with post

Personal Qualities

Essential

• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Ability to determine own work load priorities

Other Relevant Requirements

Essential

• Welsh Speaker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Betsi Cadwaladr University Health Board
Address

Royal Alexandra Hospital

Marine Drive

Rhyl

LL18 3AS

United Kingdom

Employer's website