Clerical Officer - Medical Records - Appointments Team

Job description

Job summary

A fantastic opportunity has arisen for an Appointments Officer to come and join our lovely Medical Records team.

Within Medical Records the appointments team are responsible for booking appointments, printing referrals and communicating with patients over the phone. You may also be required to work within our small call centre team receiving outbound calls from patients or with our Outpatient Reception team booking in patients for their appointments and making follow up appointments.

There may be a requirement to work flexibly across sites at Leighton Hospital and Infinity House.

We are looking for dedicated individuals with an attitude to learn and must be organised and work on their own initiative. The successful applicants must have a can do attitude and an approachable manner and have excellent telephone skills. They must be a team player and have the ability to multitask in a busy environment.

If this sounds like you then please apply now, we would love to hear from you!

Main duties of the job

The successful applicants will be expected to act in a professional manner, adhering to strict information governance guidance and always ensure patient confidentiality. The department are continuously looking to improve the service offered and all members of the team are encouraged to suggest new ideas and ways of working.

There may be times when the successful applicant may be required to work flexibly within the department dependent upon business need and patient demand. Flexibility is expected with regards to working hours to support the service.

About us

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.

The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Job description

Job responsibilities

• Appointments responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. This role is desk based.
• Reception welcoming patients to the hospital, reviewing key patient information is entered accurately within the patient administration system and confirming attendance/rescheduling urgent follow-up appointments. This role is desk based.
• Call Centre a central contact centre that manage telephone queries from patients/ carers and requests to rebook appointments. This role is desk based.
• Library responsible for storage, retrieval and management of patient health records. This role can be physically demanding.
• Clinic Preparation - responsible for preparing patient health records for outpatient appointments. This is a physically demanding role, which requires a high level of accuracy.

Successful applicants will need to demonstrate:

• Excellent communication skills
• Customer service experience
• Computer literacy
• Self- motivation
• Good organisational skills
• Ability to pay attention to detail

Job description
Job responsibilities

• Appointments responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. This role is desk based.
• Reception welcoming patients to the hospital, reviewing key patient information is entered accurately within the patient administration system and confirming attendance/rescheduling urgent follow-up appointments. This role is desk based.
• Call Centre a central contact centre that manage telephone queries from patients/ carers and requests to rebook appointments. This role is desk based.
• Library responsible for storage, retrieval and management of patient health records. This role can be physically demanding.
• Clinic Preparation - responsible for preparing patient health records for outpatient appointments. This is a physically demanding role, which requires a high level of accuracy.

Successful applicants will need to demonstrate:

• Excellent communication skills
• Customer service experience
• Computer literacy
• Self- motivation
• Good organisational skills
• Ability to pay attention to detail

Person Specification

Qualifications

Essential

• GCSE Maths and English (grade C or above), or equivalent qualifications. Or Successful completion of the rotational apprenticeship scheme within Health Records/Outpatients.
• Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines

Desirable

• Knowledge of Trust systems: Meditech, Somerset, NHS e-Referral Service, Bookwise, Envoy.

Skills

Essential

• Ability to communicate well verbally and in writing.
• Effective customer service skills
• Patient centred, adaptable, willing to change and suggest ideas for improvement
• Ability to work as part of a team and under own supervision
• Ability to work under pressure in a methodical and logical manner

Desirable

• Ability to solve problems & make decisions under pressure.

Experience

Essential

• Customer Service training/experience
• Proficient use of Microsoft office

Person Specification
Qualifications

Essential

• GCSE Maths and English (grade C or above), or equivalent qualifications. Or Successful completion of the rotational apprenticeship scheme within Health Records/Outpatients.
• Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines

Desirable

• Knowledge of Trust systems: Meditech, Somerset, NHS e-Referral Service, Bookwise, Envoy.

Skills

Essential

• Ability to communicate well verbally and in writing.
• Effective customer service skills
• Patient centred, adaptable, willing to change and suggest ideas for improvement
• Ability to work as part of a team and under own supervision
• Ability to work under pressure in a methodical and logical manner

Desirable

• Ability to solve problems & make decisions under pressure.

Experience

Essential

• Customer Service training/experience
• Proficient use of Microsoft office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
UK Registration

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust
Address

MCHFT Leighton Hospital

Middlewich Road

Crewe, Cheshire

CW1 4QJ

United Kingdom

Employer's website